The Art of Renewals
The Art of Renewals
The Art of Renewals
The Art of Renewals
The art of renewals requires planning, alignment, and resources. This panel discussion will dive into strategies for success from CS experts.
In the recurring economy renewals are king. In this CSM Corner, we dig into renewal success strategies with Angela Ireland, Senior Customer Experience Manager at Rubrik and Sabrina Perpetua, CSM at Planhat. We cover: Planning: timelines, objectives, data collection, Preparing stakeholders and setting expectations, Negotiation strategies and effective communication. Whether you're a seasoned vet or new to renewal management, you'll learn practical tips-and-tricks on how to confidently approach this cornerstone of Customer Success.
Gurprem is a customer success operations leader with over 10 years of experience in enterprise SaaS, spanning both frontline CS and systems strategy. At Planhat, where he has spent the past five years, he leads global CS operations—owning internal processes, tooling, and data flows to drive efficiency and revenue alignment. He previously served as a Customer Success Manager, a role for which he earnt the CSM of the Year award in 2023. Before Planhat, Gurprem spent over three years at Box, where he advanced through analyst and manager roles focused on expansion, customer ROI, and operational scale.
Angela Ireland
Customer Experience Manager
Rubrik
Angela is a customer experience leader with over 25 years of experience across enterprise support, technical account management, and IT operations. At Rubrik, she has spent the past seven years enhancing the post-sales journey as Customer Experience Manager. Prior to that, she held multiple leadership roles over 13 years at NetApp, including Global Success Manager and Strategic Support Manager, driving high-touch engagement for major accounts. Angela brings a deep operational foundation, cross-functional leadership, and a long-standing commitment to elevating the customer voice.
Sabrina Perpetua
Customer Success
Planhat
Sabrina is a Customer Success Director at Planhat, where she leads a U.S.-based team of Customer Success Managers and Technical Account Managers. With over 12 years of experience across SaaS and enterprise communications, she has scaled global post-sales functions and driven strong NRR and GRR results. Prior to Planhat, she held leadership roles at Meltwater, managing regional teams and full P&L. Her background combines commercial acumen, operational rigor, and a deep commitment to customer outcomes.
Customers
© 2025 Planhat AB
Customers
© 2025 Planhat AB
Customers
© 2025 Planhat AB
Customers
© 2025 Planhat AB
