On that journey you'll likely come across venture capital (VC) investment, so we at Planhat wanted to prepare you for that as well. To do so we've brought in one of the world's leading customer success focused investors, Rav Dhaliwal, as well as two CS leaders that have been through the investor journey themselves on the CS side: Trevor Ticehurst and Teri Bayrock.

They discuss: What VCs expect from companies at each round of investment (Series A, B, C…) and what other factors play a role, how you can be prepared, and how you can prepare your team to scale post-investment, how an investment round affects the CS organisation, the importance of demonstrating the value CS generates and how you can accomplish this.