Editorial

Delivering Outcomes

“The best Customer Success leaders don’t just support customers—they deeply understand them. They embed themselves in their customers’ world, uncovering insights others miss.”

John Gleeson

Customer Success as Product Strategy

November 4, 2025

“The best Customer Success leaders don’t just support customers—they deeply understand them. They embed themselves in their customers’ world, uncovering insights others miss.”

John Gleeson

Customer Success as Product Strategy

November 4, 2025

“The best Customer Success leaders don’t just support customers—they deeply understand them. They embed themselves in their customers’ world, uncovering insights others miss.”

John Gleeson

Nov 4, 2025

“The best Customer Success leaders don’t just support customers—they deeply understand them. They embed themselves in their customers’ world, uncovering insights others miss.”

John Gleeson

Customer Success as Product Strategy

November 4, 2025

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Planhat is built to keep your data safe. We put privacy and security front and centre, so you don’t have to.

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Delivering Outcomes

Customer Success as Product Strategy

Customer Success as Product Strategy

Customer Success as Product Strategy

Customer Success as Product Strategy

Redefining Feature Adoption: From Usage to Value

Redefining Feature Adoption: From Usage to Value

Redefining Feature Adoption: From Usage to Value

Redefining Feature Adoption: From Usage to Value

Customer Success Software to Deliver World-Class Experience

Customer Success Software to Deliver World-Class Experience

Customer Success Software to Deliver World-Class Experience

Customer Success Software to Deliver World-Class Experience

How to Transition From a Cost Center to a Profit Center in CS

How to Transition From a Cost Center to a Profit Center in CS

How to Transition From a Cost Center to a Profit Center in CS

How to Transition From a Cost Center to a Profit Center in CS

Delivering Customer Outcomes with a Value Framework

Delivering Customer Outcomes with a Value Framework

Delivering Customer Outcomes with a Value Framework

Delivering Customer Outcomes with a Value Framework

A Day in the Life of a CSM

A Day in the Life of a CSM

A Day in the Life of a CSM

A Day in the Life of a CSM

Moving from Defense to Offense in CS

Moving from Defense to Offense in CS

Moving from Defense to Offense in CS

Moving from Defense to Offense in CS

Planhat's AI Platform Upgrade

Planhat's AI Platform Upgrade

Planhat's AI Platform Upgrade

Planhat's AI Platform Upgrade

When Customer Success Shapes the Roadmap (and When It Shouldn’t)

When Customer Success Shapes the Roadmap (and When It Shouldn’t)

When Customer Success Shapes the Roadmap (and When It Shouldn’t)

When Customer Success Shapes the Roadmap (and When It Shouldn’t)

Learnings From Planhat Open: Outcome-Based Customer Success

Learnings From Planhat Open: Outcome-Based Customer Success

Learnings From Planhat Open: Outcome-Based Customer Success

Learnings From Planhat Open: Outcome-Based Customer Success

How To Identify, Measure, and Track Outcomes In Planhat

How To Identify, Measure, and Track Outcomes In Planhat

How To Identify, Measure, and Track Outcomes In Planhat

How To Identify, Measure, and Track Outcomes In Planhat

Introducing Planhat's AI Deployment Program

Introducing Planhat's AI Deployment Program

Introducing Planhat's AI Deployment Program

Introducing Planhat's AI Deployment Program

3 Tips for Achieving CX Excellence in Cisco’s Ecosystem

3 Tips for Achieving CX Excellence in Cisco’s Ecosystem

3 Tips for Achieving CX Excellence in Cisco’s Ecosystem

3 Tips for Achieving CX Excellence in Cisco’s Ecosystem

Halving the Headcount

Halving the Headcount

Halving the Headcount

Halving the Headcount

A Shared Vision

A Shared Vision

A Shared Vision

A Shared Vision

Access for Everyone

Access for Everyone

Access for Everyone

Access for Everyone

A Customer-Centric Partnership

A Customer-Centric Partnership

A Customer-Centric Partnership

A Customer-Centric Partnership

Doubling ACV

Doubling ACV

Doubling ACV

Doubling ACV

Driving Renewals Programmatically

Driving Renewals Programmatically

Driving Renewals Programmatically

Driving Renewals Programmatically

Proactive End-To-End

Proactive End-To-End

Proactive End-To-End