The Automated Enterprise
The Automated Enterprise
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Planhat's CEO and VP Product share our latest thinking and product evolution. Filmed during our first Town Hall in Planhat’s new global HQ, this session explains our vision of outcome-driven work, delivered by the automated enterprise.
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Yesterday, we had some incredible speakers at our event. We had Google on stage, we had Microsoft, some incredible business leaders speaking about where the world is going. We think that 2026 is kind of the year where people realise just how hard AI in the enterprise is going to be. A couple of years ago, it felt like we didn't really know what AI was going to be at all. Last year, we talked about agents, and that is the thing that most people bring up in conversations these days. But when you probe deeper, when you actually try to deploy this, it's still limited, and it's because it's really, really hard to get AI to work for you.
In the research that we've done, we see that the world is moving fast towards selling outcomes instead of selling products and technologies, and you can see this is how business models are evolving, going from perpetual licences to subscription, to consumption-based pricing models—and eventually to the outcome-based business models catching on at the moment. Most of the transformative potential to impact revenue, to impact efficiency and core company metrics is about going beyond the chat interface. It's about an operating system where AI and agents are working both alongside your team, but importantly for you all the time, 24/7 in the background.
It's about an operating system where AI and agents are working both alongside your team, but importantly for you all the time, 24/7 in the background.”
“
Yesterday, we had some incredible speakers at our event. We had Google on stage, we had Microsoft, some incredible business leaders speaking about where the world is going. We think that 2026 is kind of the year where people realise just how hard AI in the enterprise is going to be. A couple of years ago, it felt like we didn't really know what AI was going to be at all. Last year, we talked about agents, and that is the thing that most people bring up in conversations these days. But when you probe deeper, when you actually try to deploy this, it's still limited, and it's because it's really, really hard to get AI to work for you.
In the research that we've done, we see that the world is moving fast towards selling outcomes instead of selling products and technologies, and you can see this is how business models are evolving, going from perpetual licences to subscription, to consumption-based pricing models—and eventually to the outcome-based business models catching on at the moment. Most of the transformative potential to impact revenue, to impact efficiency and core company metrics is about going beyond the chat interface. It's about an operating system where AI and agents are working both alongside your team, but importantly for you all the time, 24/7 in the background.
It's about an operating system where AI and agents are working both alongside your team, but importantly for you all the time, 24/7 in the background.”
“
Yesterday, we had some incredible speakers at our event. We had Google on stage, we had Microsoft, some incredible business leaders speaking about where the world is going. We think that 2026 is kind of the year where people realise just how hard AI in the enterprise is going to be. A couple of years ago, it felt like we didn't really know what AI was going to be at all. Last year, we talked about agents, and that is the thing that most people bring up in conversations these days. But when you probe deeper, when you actually try to deploy this, it's still limited, and it's because it's really, really hard to get AI to work for you.
In the research that we've done, we see that the world is moving fast towards selling outcomes instead of selling products and technologies, and you can see this is how business models are evolving, going from perpetual licences to subscription, to consumption-based pricing models—and eventually to the outcome-based business models catching on at the moment. Most of the transformative potential to impact revenue, to impact efficiency and core company metrics is about going beyond the chat interface. It's about an operating system where AI and agents are working both alongside your team, but importantly for you all the time, 24/7 in the background.
“ It's about an operating system where AI and agents are working both alongside your team, but importantly for you all the time, 24/7 in the background.”
Planhat's mission is to help our customers to automate a lot of their commercial processes, and this is something we're supporting, from pre-sales to post-sales. We're starting to think about this much more as an operating system creating the automated enterprise.
I'll now go through them piece by piece. We have context, we have process, we have collaboration. These represent the three core parts of the platform, and this definitely goes beyond chat.
We're starting to think about this much more as an operating system creating the automated enterprise.”
“
Planhat's mission is to help our customers to automate a lot of their commercial processes, and this is something we're supporting, from pre-sales to post-sales. We're starting to think about this much more as an operating system creating the automated enterprise.
I'll now go through them piece by piece. We have context, we have process, we have collaboration. These represent the three core parts of the platform, and this definitely goes beyond chat.
We're starting to think about this much more as an operating system creating the automated enterprise.”
“
Planhat's mission is to help our customers to automate a lot of their commercial processes, and this is something we're supporting, from pre-sales to post-sales. We're starting to think about this much more as an operating system creating the automated enterprise.
I'll now go through them piece by piece. We have context, we have process, we have collaboration. These represent the three core parts of the platform, and this definitely goes beyond chat.
“We're starting to think about this much more as an operating system creating the automated enterprise.”
We'll start with context, which is undergoing a shift from the simple data sets to a much richer context layer that ingests a lot more conversational data, a lot more data about the processes and your goals—and over time will come much more into also modelling intent and strategy for each business.
On the process side, we think it's moving from traditional lists of tasks and rule-based automation into fully agentic process delivery. Importantly, this doesn't mean that we won't have humans anymore. It doesn't mean that we will no longer deliver services. But agents will be there and enable you all the way from projects and services, to rule-based automation—all the way over to agents themselves managing entire processes.
The human is in control, but AI is constantly surfacing the right things for you and helps you take action much quicker.”
“
We'll start with context, which is undergoing a shift from the simple data sets to a much richer context layer that ingests a lot more conversational data, a lot more data about the processes and your goals—and over time will come much more into also modelling intent and strategy for each business.
On the process side, we think it's moving from traditional lists of tasks and rule-based automation into fully agentic process delivery. Importantly, this doesn't mean that we won't have humans anymore. It doesn't mean that we will no longer deliver services. But agents will be there and enable you all the way from projects and services, to rule-based automation—all the way over to agents themselves managing entire processes.
The human is in control, but AI is constantly surfacing the right things for you and helps you take action much quicker.”
“
We'll start with context, which is undergoing a shift from the simple data sets to a much richer context layer that ingests a lot more conversational data, a lot more data about the processes and your goals—and over time will come much more into also modelling intent and strategy for each business.
On the process side, we think it's moving from traditional lists of tasks and rule-based automation into fully agentic process delivery. Importantly, this doesn't mean that we won't have humans anymore. It doesn't mean that we will no longer deliver services. But agents will be there and enable you all the way from projects and services, to rule-based automation—all the way over to agents themselves managing entire processes.
“The human is in control, but AI is constantly surfacing the right things for you and helps you take action much quicker.”
Finally, on the collaboration side, we think it's moving from this single app where you have a lot of reports and Kanbans, lists and dashboards—an infinite noise of chatter and time drain—more into collaboration being front and centre. It's a more conversational interface, and it's a place where humans and agents are truly making decisions together. The human is in control, but AI is constantly surfacing the right things for you and helps you take action much quicker, but still with you in the driver's seat before anything goes out.
So this brings all of these things together into what we think is ultimately the automated enterprise.
Finally, on the collaboration side, we think it's moving from this single app where you have a lot of reports and Kanbans, lists and dashboards—an infinite noise of chatter and time drain—more into collaboration being front and centre. It's a more conversational interface, and it's a place where humans and agents are truly making decisions together. The human is in control, but AI is constantly surfacing the right things for you and helps you take action much quicker, but still with you in the driver's seat before anything goes out.
So this brings all of these things together into what we think is ultimately the automated enterprise.
Finally, on the collaboration side, we think it's moving from this single app where you have a lot of reports and Kanbans, lists and dashboards—an infinite noise of chatter and time drain—more into collaboration being front and centre. It's a more conversational interface, and it's a place where humans and agents are truly making decisions together. The human is in control, but AI is constantly surfacing the right things for you and helps you take action much quicker, but still with you in the driver's seat before anything goes out.
So this brings all of these things together into what we think is ultimately the automated enterprise.
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In Focus
The Planhat platform goes under the spotlight.
[
Discover All
]
[
In Focus
]
[
Through the Lens
]
[
Talking Planhat
]
[
Expert Advice
]
[
In Perspective
]
[
In Conversation
]
Load more
In Focus
The Planhat platform goes under the spotlight.
[
Discover All
]
[
In Focus
]
[
Through the Lens
]
[
Talking Planhat
]
[
Expert Advice
]
[
In Perspective
]
[
In Conversation
]
Load more
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