Open | The Feeling

Catherine De Verteuil

Vice President of Global Client Success

Intelerad

Catherine is a senior customer success executive with over 20 years of experience leading client engagement and healthcare technology organizations. As VP of Global Client Success at Interlead, she drives strategy and execution for delivering exceptional customer outcomes worldwide. Previously, she spent nearly six years at Net Health, rising to SVP of Account Management, and led customer success at Optima Healthcare Solutions and Aegis Therapies. Catherine is recognized for her collaborative leadership style, deep healthcare expertise, and ability to build trusted, high-impact client relationships.

Catherine De Verteuil

Vice President of Global Client Success

Intelerad

Catherine is a senior customer success executive with over 20 years of experience leading client engagement and healthcare technology organizations. As VP of Global Client Success at Interlead, she drives strategy and execution for delivering exceptional customer outcomes worldwide. Previously, she spent nearly six years at Net Health, rising to SVP of Account Management, and led customer success at Optima Healthcare Solutions and Aegis Therapies. Catherine is recognized for her collaborative leadership style, deep healthcare expertise, and ability to build trusted, high-impact client relationships.

Catherine De Verteuil

Vice President of Global Client Success

Intelerad

Catherine is a senior customer success executive with over 20 years of experience leading client engagement and healthcare technology organizations. As VP of Global Client Success at Interlead, she drives strategy and execution for delivering exceptional customer outcomes worldwide. Previously, she spent nearly six years at Net Health, rising to SVP of Account Management, and led customer success at Optima Healthcare Solutions and Aegis Therapies. Catherine is recognized for her collaborative leadership style, deep healthcare expertise, and ability to build trusted, high-impact client relationships.

Terri James

VP Product & Customer Success

Continu

Terri leads Product and Customer Success at Continu, a modern learning platform built for scale. Her focus is on bridging product strategy, customer outcomes, and enterprise growth. Over the past several years, she has helped Continu expand into complex, compliance-heavy environments, where onboarding, enablement, and learning all play a role in driving business results. That’s meant architecting systems that are intuitive, flexible, and built to deliver measurable value.

Terri James

VP Product & Customer Success

Continu

Terri leads Product and Customer Success at Continu, a modern learning platform built for scale. Her focus is on bridging product strategy, customer outcomes, and enterprise growth. Over the past several years, she has helped Continu expand into complex, compliance-heavy environments, where onboarding, enablement, and learning all play a role in driving business results. That’s meant architecting systems that are intuitive, flexible, and built to deliver measurable value.

Terri James

VP Product & Customer Success

Continu

Terri leads Product and Customer Success at Continu, a modern learning platform built for scale. Her focus is on bridging product strategy, customer outcomes, and enterprise growth. Over the past several years, she has helped Continu expand into complex, compliance-heavy environments, where onboarding, enablement, and learning all play a role in driving business results. That’s meant architecting systems that are intuitive, flexible, and built to deliver measurable value.

Adam Cooney

Vice President of Customer Success

Jolt

Adam is a seasoned customer success leader with over 15 years of experience building and scaling post-sales teams in SaaS and fintech. As Vice President of Customer Success at Jolt, he leads strategy and operations for driving retention and product adoption across restaurant and business clients. Previously, he held senior leadership roles at WebPT, Kenect, and Prosper Healthcare Lending, where he built high-performing teams, and scaled customer success organizations to support thousands of clinics and members.

Adam Cooney

Vice President of Customer Success

Jolt

Adam is a seasoned customer success leader with over 15 years of experience building and scaling post-sales teams in SaaS and fintech. As Vice President of Customer Success at Jolt, he leads strategy and operations for driving retention and product adoption across restaurant and business clients. Previously, he held senior leadership roles at WebPT, Kenect, and Prosper Healthcare Lending, where he built high-performing teams, and scaled customer success organizations to support thousands of clinics and members.

Adam Cooney

Vice President of Customer Success

Jolt

Adam is a seasoned customer success leader with over 15 years of experience building and scaling post-sales teams in SaaS and fintech. As Vice President of Customer Success at Jolt, he leads strategy and operations for driving retention and product adoption across restaurant and business clients. Previously, he held senior leadership roles at WebPT, Kenect, and Prosper Healthcare Lending, where he built high-performing teams, and scaled customer success organizations to support thousands of clinics and members.

Mike Hurd

Director of Customer Success

Wachter, Inc.

Mike is a seasoned technology and customer success leader with over 20 years of experience driving customer retention and large-scale infrastructure solutions. As Director of Customer Success and Opportunity Engagement at Wachter, Inc., he oversees a team dedicated to enhancing satisfaction and delivering strategic customer success initiatives. Over his 17-year tenure with Wachter, Mike previously served as Director of Technology Services, leading enterprise technology architecture and consulting engagements for Fortune 500 clients. Earlier in his career, he held senior leadership roles including CTO at Emporos and Director of Operations at Harbor Technologies. Mike is recognized for aligning technical expertise with customer-focused business outcomes.

Mike Hurd

Director of Customer Success

Wachter, Inc.

Mike is a seasoned technology and customer success leader with over 20 years of experience driving customer retention and large-scale infrastructure solutions. As Director of Customer Success and Opportunity Engagement at Wachter, Inc., he oversees a team dedicated to enhancing satisfaction and delivering strategic customer success initiatives. Over his 17-year tenure with Wachter, Mike previously served as Director of Technology Services, leading enterprise technology architecture and consulting engagements for Fortune 500 clients. Earlier in his career, he held senior leadership roles including CTO at Emporos and Director of Operations at Harbor Technologies. Mike is recognized for aligning technical expertise with customer-focused business outcomes.

Mike Hurd

Director of Customer Success

Wachter, Inc.

Mike is a seasoned technology and customer success leader with over 20 years of experience driving customer retention and large-scale infrastructure solutions. As Director of Customer Success and Opportunity Engagement at Wachter, Inc., he oversees a team dedicated to enhancing satisfaction and delivering strategic customer success initiatives. Over his 17-year tenure with Wachter, Mike previously served as Director of Technology Services, leading enterprise technology architecture and consulting engagements for Fortune 500 clients. Earlier in his career, he held senior leadership roles including CTO at Emporos and Director of Operations at Harbor Technologies. Mike is recognized for aligning technical expertise with customer-focused business outcomes.

Kenn Gudbergsen

Senior Director of Customer Success

Trackunit

Kenn is a customer success and entrepreneurial leader with over a decade of experience scaling teams and building businesses in SaaS and consulting. He is currently Senior Director of Customer Success at Trackunit, where he drives global post-sales strategy for the construction technology platform. Previously, Kenn co-founded and served as CEO of TrainAway, growing it into a worldwide fitness access network with over 1,600 club partnerships before its acquisition. Earlier in his career, he was a management consultant at PwC, advising clients on strategy and operations. Kenn brings a blend of startup leadership, customer-centric growth, and international business expertise.

Kenn Gudbergsen

Senior Director of Customer Success

Trackunit

Kenn is a customer success and entrepreneurial leader with over a decade of experience scaling teams and building businesses in SaaS and consulting. He is currently Senior Director of Customer Success at Trackunit, where he drives global post-sales strategy for the construction technology platform. Previously, Kenn co-founded and served as CEO of TrainAway, growing it into a worldwide fitness access network with over 1,600 club partnerships before its acquisition. Earlier in his career, he was a management consultant at PwC, advising clients on strategy and operations. Kenn brings a blend of startup leadership, customer-centric growth, and international business expertise.

Kenn Gudbergsen

Senior Director of Customer Success

Trackunit

Kenn is a customer success and entrepreneurial leader with over a decade of experience scaling teams and building businesses in SaaS and consulting. He is currently Senior Director of Customer Success at Trackunit, where he drives global post-sales strategy for the construction technology platform. Previously, Kenn co-founded and served as CEO of TrainAway, growing it into a worldwide fitness access network with over 1,600 club partnerships before its acquisition. Earlier in his career, he was a management consultant at PwC, advising clients on strategy and operations. Kenn brings a blend of startup leadership, customer-centric growth, and international business expertise.

Open | The Feeling

Open | The Feeling

Open | The Feeling

Open | The Feeling

Catherine De Verteuil

Catherine De Verteuil

Catherine De Verteuil

Terri James

Terri James

Terri James

Adam Cooney

Adam Cooney

Adam Cooney

Mike Hurd

Mike Hurd

Mike Hurd

Kenn Gudbergsen

Kenn Gudbergsen

Kenn Gudbergsen

Stockholm Open 2025

Stockholm Open 2025

Stockholm Open 2025

Open | The Proposition

Open | Authentic Connection

Open | The Proposition

Open | Authentic Connection

Open | The Proposition

Open | Authentic Connection

Introduction

Introduction

Introduction

From Zero to One

From Zero to One

From Zero to One

A Single Pane of Glass

A Single Pane of Glass

A Single Pane of Glass

Forecasting Retention With Ease

Forecasting Retention With Ease

Forecasting Retention With Ease

Know them. Grow them.

Know them. Grow them.