Introducing Planhat's AI Deployment Program
Introducing Planhat's AI Deployment Program
Introducing Planhat's AI Deployment Program
A dedicated services team with deep expertise in deploying the AI capabilities around CX that the Planhat Platform powers.
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Planhat has been building toward our AI Platform (AIP) for some time and now, as part of this journey, we’re launching a new initiative that goes with it: the AI Deployment Program (ADP)—a dedicated services team with deep expertise in deploying the AI capabilities around CX that the Planhat customer success platform powers.
This team extends the proven strength of our existing services, built on years of experience helping commercial leaders tackle their most critical operational challenges—from reducing time to value, to white spacing and improving Gross Revenue Retention and Net Revenue Retention. Now, we bring that experience into the AI era.
Planhat has been building toward our AI Platform (AIP) for some time and now, as part of this journey, we’re launching a new initiative that goes with it: the AI Deployment Program (ADP)—a dedicated services team with deep expertise in deploying the AI capabilities around CX that the Planhat customer success platform powers.
This team extends the proven strength of our existing services, built on years of experience helping commercial leaders tackle their most critical operational challenges—from reducing time to value, to white spacing and improving Gross Revenue Retention and Net Revenue Retention. Now, we bring that experience into the AI era.
Why ADP and CX–AI Engineering?
Across our customer base, we’re seeing winning companies constantly looking for programs that either help grow their business through existing install base or unlock efficiencies in the post-sale functions. Sometimes, the strategy is clear but teams lack the manpower and speed needed to capture the opportunity. Example of recurring priorities that we’ve seen across global markets addressing profitability and growth:
Create efficiencies in post-sale functions (cost reduction programs, faster time to value)
Consolidate customer data into a single, actionable view
Manage customers at scale without losing personalization
Reduce Time to Value for new customers
Maximize growth opportunities within the portfolio
Identify and act on whitespace opportunities
Design programmable growth workflows
Build churn prevention strategies
As we’ve worked close to our customers, we’ve seen the need for AI-powered workflows and customer success playbooks taking over more enterprise tasks—freeing teams to focus on authentic relationships and collaboration.
These trends, combined with customer demand, the maturity of our AI Platform and our belief in the outcomes-based economy have converged into our newest offering—Planhat’s AI Deployment Program.
Why ADP and CX–AI Engineering?
Across our customer base, we’re seeing winning companies constantly looking for programs that either help grow their business through existing install base or unlock efficiencies in the post-sale functions. Sometimes, the strategy is clear but teams lack the manpower and speed needed to capture the opportunity. Example of recurring priorities that we’ve seen across global markets addressing profitability and growth:
Create efficiencies in post-sale functions (cost reduction programs, faster time to value)
Consolidate customer data into a single, actionable view
Manage customers at scale without losing personalization
Reduce Time to Value for new customers
Maximize growth opportunities within the portfolio
Identify and act on whitespace opportunities
Design programmable growth workflows
Build churn prevention strategies
As we’ve worked close to our customers, we’ve seen the need for AI-powered workflows and customer success playbooks taking over more enterprise tasks—freeing teams to focus on authentic relationships and collaboration.
These trends, combined with customer demand, the maturity of our AI Platform and our belief in the outcomes-based economy have converged into our newest offering—Planhat’s AI Deployment Program.
Transforming the Customer Experience Through AI
The ADP is designed to create a pragmatic approach that pinpoints the highest-value AI opportunities to improve CX. The program seeks to streamline processes, eliminate friction and raise the overall standard of service delivered to customers. The outcomes of these projects often serve as a blueprint for broader AI deployment—helping define how to operationalize, scale, and govern automation across other service-oriented and labor-intensive areas. The program is inspired by Planhat’s proprietary value framework that has been serving hundreds of customers over the years.
“The ADP is designed to create a pragmatic approach that pinpoints the highest-value AI opportunities to improve CX.”
Transforming the Customer Experience Through AI
The ADP is designed to create a pragmatic approach that pinpoints the highest-value AI opportunities to improve CX. The program seeks to streamline processes, eliminate friction and raise the overall standard of service delivered to customers. The outcomes of these projects often serve as a blueprint for broader AI deployment—helping define how to operationalize, scale, and govern automation across other service-oriented and labor-intensive areas. The program is inspired by Planhat’s proprietary value framework that has been serving hundreds of customers over the years.
“The ADP is designed to create a pragmatic approach that pinpoints the highest-value AI opportunities to improve CX.”
Transforming the Customer Experience Through AI
The ADP is designed to create a pragmatic approach that pinpoints the highest-value AI opportunities to improve CX. The program seeks to streamline processes, eliminate friction and raise the overall standard of service delivered to customers. The outcomes of these projects often serve as a blueprint for broader AI deployment—helping define how to operationalize, scale, and govern automation across other service-oriented and labor-intensive areas. The program is inspired by Planhat’s proprietary value framework that has been serving hundreds of customers over the years.
“The ADP is designed to create a pragmatic approach that pinpoints the highest-value AI opportunities to improve CX.”
The goal of these engagements are to transform CX with AI—starting with pressing friction areas in the customer experience where AI can drive automations, speed, efficiency, or personalized interactions.
ADP will do the actual building of the AI solutions on top of the Planhat’s AI Platform (AIP) complete with defined KPIs to measure business impact.
The outcome: AI-powered solutions addressing real challenges.
The goal of these engagements are to transform CX with AI—starting with pressing friction areas in the customer experience where AI can drive automations, speed, efficiency, or personalized interactions.
ADP will do the actual building of the AI solutions on top of the Planhat’s AI Platform (AIP) complete with defined KPIs to measure business impact.
The outcome: AI-powered solutions addressing real challenges.
Kaveh Rostampor
CEO & Co-Founder
Planhat
Kaveh is the CEO and Co-founder of Planhat, where he has led the company’s growth from an early-stage startup into a global SaaS business serving over 500 customers with 200+ employees across 30+ countries. He brings nearly two decades of experience scaling international software organizations, including 14 years at Meltwater, where he built and led the global customer success function before heading up the Americas business as EVP. Kaveh also serves as a board member for public and private companies including Cint and Macrobond Financial, advising on go-to-market, data strategy, and global expansion.
Daniel Sternegard
VP of Product
Planhat
Daniel is a product leader with over 6 years of experience shaping strategy and execution across SaaS, consulting, and early-stage tech. He leads Planhat’s overall product strategy and roadmap as VP of Product, driving innovation to help commercial teams work faster and collaborate closer. Daniel joined as the company’s first Product Manager and has been central to scaling the team and platform. Prior to Planhat, he spent nearly two years at McKinsey & Company, advising on corporate and commercial strategy in Advanced Industries. He brings a sharp strategic lens to every phase of product development.
