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What Can Impact NRR?

Gabriel Carlsson

Guide

Revenue

What Can Impact NRR?

Gabriel Carlsson

Guide

Revenue

What Can Impact NRR?

Gabriel Carlsson

Guide

Revenue

What Can Impact NRR?

Gabriel Carlsson

Guide

Revenue

What Is NRR in SaaS?

Jonas Terning

Guide

Revenue

What Is NRR in SaaS?

Jonas Terning

Guide

Revenue

What Is NRR in SaaS?

Jonas Terning

Guide

Revenue

What Is NRR in SaaS?

Jonas Terning

Guide

Revenue

“To deliver value, AI-native products need more than relationship managers—they need embedded operators who can translate technology into outcomes.”

John Gleeson

The Rise of the Forward-Deployed CSM

November 4, 2025

“To deliver value, AI-native products need more than relationship managers—they need embedded operators who can translate technology into outcomes.”

John Gleeson

The Rise of the Forward-Deployed CSM

November 4, 2025

“To deliver value, AI-native products need more than relationship managers—they need embedded operators who can translate technology into outcomes.”

John Gleeson

Nov 4, 2025

“To deliver value, AI-native products need more than relationship managers—they need embedded operators who can translate technology into outcomes.”

John Gleeson

The Rise of the Forward-Deployed CSM

November 4, 2025

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Scaling Customer-Centricity

Vice President of Product & Customer Success at conversational LMS, Continu, shares how Planhat has empowered commercial teams to focus on customer collaboration, not busywork.

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Planhat

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Scaling Customer-Centricity

Vice President of Product & Customer Success at conversational LMS, Continu, shares how Planhat has empowered commercial teams to focus on customer collaboration, not busywork.

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Planhat

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Delivering Outcomes

Scaling Customer-Centricity

Vice President of Product & Customer Success at conversational LMS, Continu, shares how Planhat has empowered commercial teams to focus on customer collaboration, not busywork.

Talking Planhat

Testimonial

Planhat

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Scaling Customer-Centricity

Vice President of Product & Customer Success at conversational LMS, Continu, shares how Planhat has empowered commercial teams to focus on customer collaboration, not busywork.

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Expert Advice

The Rise of the Forward-Deployed CSM

The Rise of the Forward-Deployed CSM

The Rise of the Forward-Deployed CSM

The Rise of the Forward-Deployed CSM

SaaS Buyers Are Online Shoppers

SaaS Buyers Are Online Shoppers

SaaS Buyers Are Online Shoppers

SaaS Buyers Are Online Shoppers

The Real Job of Customer Success Isn’t Support—It’s Translation

The Real Job of Customer Success Isn’t Support—It’s Translation

The Real Job of Customer Success Isn’t Support—It’s Translation

The Real Job of Customer Success Isn’t Support—It’s Translation

The Feedback Loop: How CS and Product Actually Close the Gap

The Feedback Loop: How CS and Product Actually Close the Gap

The Feedback Loop: How CS and Product Actually Close the Gap

The Feedback Loop: How CS and Product Actually Close the Gap

When Customer Success Shapes the Roadmap (and When It Shouldn’t)

When Customer Success Shapes the Roadmap (and When It Shouldn’t)

When Customer Success Shapes the Roadmap (and When It Shouldn’t)

When Customer Success Shapes the Roadmap (and When It Shouldn’t)

The Work We Won’t Let Our Teams Do

The Work We Won’t Let Our Teams Do

The Work We Won’t Let Our Teams Do

The Work We Won’t Let Our Teams Do

What Product Can Learn From CS (and Vice Versa)

What Product Can Learn From CS (and Vice Versa)

What Product Can Learn From CS (and Vice Versa)

What Product Can Learn From CS (and Vice Versa)

Defining Value Isn’t One Conversation

Defining Value Isn’t One Conversation

Defining Value Isn’t One Conversation

Defining Value Isn’t One Conversation

Wearing Two Hats

Wearing Two Hats

Wearing Two Hats

Wearing Two Hats

Redefining Feature Adoption: From Usage to Value

Redefining Feature Adoption: From Usage to Value

Redefining Feature Adoption: From Usage to Value

Redefining Feature Adoption: From Usage to Value

Customer Success as Product Strategy

Customer Success as Product Strategy

Customer Success as Product Strategy

Customer Success as Product Strategy

Vertical AI and the Rise of Embedded CS

Vertical AI and the Rise of Embedded CS

Vertical AI and the Rise of Embedded CS

Vertical AI and the Rise of Embedded CS

Serving an Exploding Customer Base

Serving an Exploding Customer Base

Serving an Exploding Customer Base

Serving an Exploding Customer Base

When Founders Lead CS, Operators Translate

When Founders Lead CS, Operators Translate

When Founders Lead CS, Operators Translate

When Founders Lead CS, Operators Translate

Learnings From Planhat Open: Whitespacing—Grow Revenue and Expand Accounts

Learnings From Planhat Open: Whitespacing—Grow Revenue and Expand Accounts

Learnings From Planhat Open: Whitespacing—Grow Revenue and Expand Accounts

Learnings From Planhat Open: Whitespacing—Grow Revenue and Expand Accounts

Learnings From Planhat Open: Outcome-Based Customer Success

Learnings From Planhat Open: Outcome-Based Customer Success

Learnings From Planhat Open: Outcome-Based Customer Success

Learnings From Planhat Open: Outcome-Based Customer Success

How To Create and Manage Executive Sponsorship Programs With Planhat

How To Create and Manage Executive Sponsorship Programs With Planhat

How To Create and Manage Executive Sponsorship Programs With Planhat

How To Create and Manage Executive Sponsorship Programs With Planhat

Learnings From Planhat Open: AI in Customer Management

Learnings From Planhat Open: AI in Customer Management

Learnings From Planhat Open: AI in Customer Management

Learnings From Planhat Open: AI in Customer Management

It's Worth the Risk: Managing and Identifying Risk in CS

It's Worth the Risk: Managing and Identifying Risk in CS

It's Worth the Risk: Managing and Identifying Risk in CS

It's Worth the Risk: Managing and Identifying Risk in CS

How To Identify, Measure, and Track Outcomes In Planhat

How To Identify, Measure, and Track Outcomes In Planhat

How To Identify, Measure, and Track Outcomes In Planhat