Editorial

Innovation

“In a world where the pace of innovation is accelerating, the truest competitive moat is knowing your customers better than anyone else.”

John Gleeson

Vertical AI and the Rise of Embedded CS

November 4, 2025

“In a world where the pace of innovation is accelerating, the truest competitive moat is knowing your customers better than anyone else.”

John Gleeson

Vertical AI and the Rise of Embedded CS

November 4, 2025

“In a world where the pace of innovation is accelerating, the truest competitive moat is knowing your customers better than anyone else.”

John Gleeson

Nov 4, 2025

“In a world where the pace of innovation is accelerating, the truest competitive moat is knowing your customers better than anyone else.”

John Gleeson

Vertical AI and the Rise of Embedded CS

November 4, 2025

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Through the Lens

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Planhat is built to keep your data safe. We put privacy and security front and centre, so you don’t have to.

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Contact

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CSP

PSA

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ADP

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Impact Studies

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Recognized as a world-leader by

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Planhat is built to keep your data safe. We put privacy and security front and centre, so you don’t have to.

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Innovation

Vertical AI and the Rise of Embedded CS

Vertical AI and the Rise of Embedded CS

Vertical AI and the Rise of Embedded CS

Vertical AI and the Rise of Embedded CS

The Real Job of Customer Success Isn’t Support—It’s Translation

The Real Job of Customer Success Isn’t Support—It’s Translation

The Real Job of Customer Success Isn’t Support—It’s Translation

The Real Job of Customer Success Isn’t Support—It’s Translation

The Feedback Loop: How CS and Product Actually Close the Gap

The Feedback Loop: How CS and Product Actually Close the Gap

The Feedback Loop: How CS and Product Actually Close the Gap

The Feedback Loop: How CS and Product Actually Close the Gap

The Next Generation of Enterprise Systems

The Next Generation of Enterprise Systems

The Next Generation of Enterprise Systems

The Next Generation of Enterprise Systems

What Product Can Learn From CS (and Vice Versa)

What Product Can Learn From CS (and Vice Versa)

What Product Can Learn From CS (and Vice Versa)

What Product Can Learn From CS (and Vice Versa)

Defining Value Isn’t One Conversation

Defining Value Isn’t One Conversation

Defining Value Isn’t One Conversation

Defining Value Isn’t One Conversation

Wearing Two Hats

Wearing Two Hats

Wearing Two Hats

Wearing Two Hats

Planhat AI: Builder's Hour

Planhat AI: Builder's Hour

Planhat AI: Builder's Hour

Planhat AI: Builder's Hour

Know them. Grow them.

Know them. Grow them.