Terri James

VP Product & Customer Success

Terri leads Product and Customer Success at Continu, a modern learning platform built for scale. Her focus is on bridging product strategy, customer outcomes, and enterprise growth. Over the past several years, she has helped Continu expand into complex, compliance-heavy environments, where onboarding, enablement, and learning all play a role in driving business results. That’s meant architecting systems that are intuitive, flexible, and built to deliver measurable value.

Terri leads Product and Customer Success at Continu, a modern learning platform built for scale. Her focus is on bridging product strategy, customer outcomes, and enterprise growth. Over the past several years, she has helped Continu expand into complex, compliance-heavy environments, where onboarding, enablement, and learning all play a role in driving business results. That’s meant architecting systems that are intuitive, flexible, and built to deliver measurable value.

Terri leads Product and Customer Success at Continu, a modern learning platform built for scale. Her focus is on bridging product strategy, customer outcomes, and enterprise growth. Over the past several years, she has helped Continu expand into complex, compliance-heavy environments, where onboarding, enablement, and learning all play a role in driving business results. That’s meant architecting systems that are intuitive, flexible, and built to deliver measurable value.

From

From

Terri

Terri

The Hardest Product Decisions Are the Ones Your Best Customers Ask For

The Hardest Product Decisions Are the Ones Your Best Customers Ask For

AI Can Build the Feature. It Still Can’t Choose the Problem.

AI Can Build the Feature. It Still Can’t Choose the Problem.

How Continu Surfaces Expansion Opportunities with Planhat

A Customer-Centric Partnership — article poster image

How Continu Surfaces Expansion Opportunities with Planhat

The Real Job of Customer Success Isn’t Support—It’s Translation

The Real Job of Customer Success Isn’t Support—It’s Translation

The Feedback Loop: How CS and Product Actually Close the Gap

The Feedback Loop: How CS and Product Actually Close the Gap

When Customer Success Shapes the Roadmap (and When It Shouldn’t)

When Customer Success Shapes the Roadmap (and When It Shouldn’t)

Redefining Feature Adoption: From Usage to Value

Redefining Feature Adoption: From Usage to Value

What Product Can Learn From CS (and Vice Versa)

What Product Can Learn From CS (and Vice Versa)

Defining Value Isn’t One Conversation

Defining Value Isn’t One Conversation

Open | The Feeling

Open | The Feeling — article poster image

Open | The Feeling

Open | Authentic Connection

Open | Authentic Connection — article poster image

Open | Authentic Connection

Open | The Proposition

Open | The Proposition — article poster image

Open | The Proposition

Surfaced Expansion Opportunities

Surfaced Expansion Opportunities

Become a contributor

Become a contributor

Write with us

Write with us

Inspired by seeing customers trade invaluable advice with one another we believe that, now more than ever, those stories—lessons, ideas—need to be shared.

Inspired by seeing customers trade invaluable advice with one another we believe that, now more than ever, those stories—lessons, ideas—need to be shared.

By submitting this form I agree that Planhat may collect, process and retain my data pursuant to its Privacy Policy.