Mike Hurd

Director of Customer Success

Mike is a seasoned technology and customer success leader with over 20 years of experience driving customer retention and large-scale infrastructure solutions. As Director of Customer Success and Opportunity Engagement at Wachter, Inc., he oversees a team dedicated to enhancing satisfaction and delivering strategic customer success initiatives. Over his 17-year tenure with Wachter, Mike previously served as Director of Technology Services, leading enterprise technology architecture and consulting engagements for Fortune 500 clients. Earlier in his career, he held senior leadership roles including CTO at Emporos and Director of Operations at Harbor Technologies. Mike is recognized for aligning technical expertise with customer-focused business outcomes.

Mike is a seasoned technology and customer success leader with over 20 years of experience driving customer retention and large-scale infrastructure solutions. As Director of Customer Success and Opportunity Engagement at Wachter, Inc., he oversees a team dedicated to enhancing satisfaction and delivering strategic customer success initiatives. Over his 17-year tenure with Wachter, Mike previously served as Director of Technology Services, leading enterprise technology architecture and consulting engagements for Fortune 500 clients. Earlier in his career, he held senior leadership roles including CTO at Emporos and Director of Operations at Harbor Technologies. Mike is recognized for aligning technical expertise with customer-focused business outcomes.

Mike is a seasoned technology and customer success leader with over 20 years of experience driving customer retention and large-scale infrastructure solutions. As Director of Customer Success and Opportunity Engagement at Wachter, Inc., he oversees a team dedicated to enhancing satisfaction and delivering strategic customer success initiatives. Over his 17-year tenure with Wachter, Mike previously served as Director of Technology Services, leading enterprise technology architecture and consulting engagements for Fortune 500 clients. Earlier in his career, he held senior leadership roles including CTO at Emporos and Director of Operations at Harbor Technologies. Mike is recognized for aligning technical expertise with customer-focused business outcomes.

From

From

Mike

Mike

How to Buy Technology—The Right Way

How to Buy Technology—The Right Way

How Wachter Scaled their Team with Planhat

Becoming Data-Driven — article poster image

How Wachter Scaled their Team with Planhat

SaaS Buyers Are Online Shoppers

SaaS Buyers Are Online Shoppers

Open | The Feeling

Open | The Feeling — article poster image

Open | The Feeling

Open | Authentic Connection

Open | Authentic Connection — article poster image

Open | Authentic Connection

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