Jakob is a growth and analytics professional with over five years of experience helping companies make sense of the post-sale customer journey. At Planhat, he supports customer success initiatives and leads community engagement efforts. He previously held roles at HubSpot and Statista, where he drove growth strategy and managed major U.S. media partnerships. Passionate about customer-centric strategy, Jakob blends data fluency with operational insight to elevate the customer experience. He holds a degree in Economics from Maastricht University and has passed CFA Level 1.

Sally is the co-founder of Customer Obsessing Consulting, where she helps companies elevate customer-centricity across success, support, and services teams. With over 10 years of experience, she’s led enablement strategies for post-sales professionals across Europe—designing frameworks focused on project management, soft skills, and community building. Previously, she served as EMEA Services Project Manager at Twilio and held leadership roles at Gebr. Heinemann. Sally is also a certified #IamRemarkable facilitator and an active member of Women of Customer Success.