Almost every company wants to be "data led". But how do you do it? The first step is identifying what indicators are leading (i.e. telling you are on the right track), and which are lagging (i.e. telling you about what's already happened). So, we are excited to present our expert session with Jay Nathan, Co-Founder of Gain Grow Retain, Ryanne Laredo, Chief Customer Officer at Smartly, and Kerry Cunningham, Product Marketer at 6sense who will take a closer look at leading and lagging indicators in, and around, Customer Success.