Accelerating Growth Through Customer Success (Part One)
Accelerating Growth Through Customer Success (Part One)
Accelerating Growth Through Customer Success (Part One)
Accelerating Growth Through Customer Success (Part One)
In this panel discussion, we discuss the key challenges that MSPs face in driving renewals, cross-sells, and upsells.
Marley is Head of Customer Success Programs & Strategy at EverHealth and a recognized leader in digital CS and CX for B2B SaaS. With over a decade of experience across roles in marketing, customer success, and operations, she’s built scalable engagement programs that drive retention and efficiency—driving metrics such as tripling user time on platform or cutting onboarding time in half. Previously VP of Marketing & Digital CS at ESG, Marley led high-impact initiatives for global enterprise clients and has helped define and shape what modern, digital-first customer success looks like in today's world.
Paul Bernstein
Co-Founder
LIFTinnovate
Paul is an innovation consultant with over 25 years of experience driving strategic growth and customer-centric innovation. As CEO and Co-Founder of LIFTinnovate, he leads global consulting initiatives that help enterprise clients turn customers into lifelong advocates. He previously spent over a decade at Cisco, where he served as Global Client Executive and led major business transformation programs for Fortune 500 organizations. Paul currently advises digital services firm Future Bridge Solutions on corporate strategy and digital acceleration.
Alyssa Nolte
CEO
Truvue
Alyssa is the CEO of truue and a seasoned operator with over 10 years of experience across startups, consulting, and customer success. She also serves as a Principal Consultant at Ology, helping teams uncover market insights and drive customer-led growth. A serial founder and two-time podcast host, Alyssa brings a sharp perspective on leadership, GTM strategy, and team dynamics. Her career spans business building, strategic advisory, and community-driven content, all rooted in a passion for helping others think differently and move faster.
Eric Dost
Head of Customer Success
SmarTrak.ai
Eric is a customer success and account management leader with over 10 years of experience in SaaS, healthcare, and telecommunications. He currently leads Customer Success at SmarTrak.ai, helping clients unlock sales opportunities through data-driven automation. Prior to this, Eric managed outreach and partner development at Shields Health Solutions, supporting patient access programs across major U.S. healthcare systems, and held progressive customer-facing roles at Granite Telecommunications. Eric brings a hands-on, client-first approach and a strong track record of improving customer outcomes.
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© 2025 Planhat AB
Customers
© 2025 Planhat AB
Customers
© 2025 Planhat AB
Customers
© 2025 Planhat AB
