Marley is Head of Customer Success Programs & Strategy at EverHealth and a recognized leader in digital CS and CX for B2B SaaS. With over a decade of experience across roles in marketing, customer success, and operations, she’s built scalable engagement programs that drive retention and efficiency—driving metrics such as tripling user time on platform or cutting onboarding time in half. Previously VP of Marketing & Digital CS at ESG, Marley led high-impact initiatives for global enterprise clients and has helped define and shape what modern, digital-first customer success looks like in today's world.