In our last CSM corner, we discussed how to manage churn during turbulent times. Now we dive even deeper into the topic with two experienced experts specifically around managing this process at scale.
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In our last CSM corner, we discussed how to manage churn during turbulent times. Now we dive even deeper into the topic with two experienced experts specifically around managing this process at scale.
In our last CSM corner, we discussed how to manage churn during turbulent times. Now we dive even deeper into the topic with two experienced experts specifically around managing this process at scale.
Share
In this session, Mike Thomas, Head of Client Success at Jiminny and Michael Manby, Principal Customer Success Manager at Slack will share their experiences and best practices on managing churn.
We discuss how to use data to understand risk/churn in a large portfolio, the best ways to deliver impact in risky scenarios, and why time to value and exit processes are so important.
In this session, Mike Thomas, Head of Client Success at Jiminny and Michael Manby, Principal Customer Success Manager at Slack will share their experiences and best practices on managing churn.
We discuss how to use data to understand risk/churn in a large portfolio, the best ways to deliver impact in risky scenarios, and why time to value and exit processes are so important.
In this session, Mike Thomas, Head of Client Success at Jiminny and Michael Manby, Principal Customer Success Manager at Slack will share their experiences and best practices on managing churn.
We discuss how to use data to understand risk/churn in a large portfolio, the best ways to deliver impact in risky scenarios, and why time to value and exit processes are so important.
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