Jennifer is Chief Customer Officer at Ometria, where she leads global post-sales teams across success, support, and services. With nearly 15 years in customer leadership, she’s helped scale high-growth tech companies through moments of transformation—launching EMEA success at Hootsuite, evolving customer teams at Box and Bazaarvoice, and mentoring early-stage startups through Seedcamp. At Ometria, she’s built a customer engine that pairs operational rigor with a people-first ethos, empowering teams to think differently and drive meaningful outcomes for retail brands.