Emily is a CRM and customer success professional with over 8 years of experience driving operational efficiency and client outcomes across SaaS, consulting, and HR tech. As CRM Manager at FrankCrum, she oversees systems and strategy to support payroll, HR, and benefits administration. She previously led customer success at Zone & Co and Pipedrive, working closely with finance and sales teams to optimize revenue operations. She blends hands-on systems expertise with a deep focus on client enablement and growth.