Charles is a Customer Success Engineer at Pendo, where he helps enterprise clients unlock product value through technical support and enablement. With over 10 years of experience spanning implementation, consulting, and customer success, he brings a deep understanding of software adoption in both B2B and healthcare environments. Prior to Pendo, Charles held customer-facing roles at ChannelAdvisor, Phreesia, and Dude Solutions, leading onboarding and workflow optimization for complex client needs. His background combines technical fluency with a people-first mindset, making him a trusted partner for long-term success.