Emmanuel Malanda
Emmanuel is a global customer success executive with over 15 years of experience leading post-sales strategy and delivery across fintech and enterprise SaaS. As Vice President and Global Head of Client Success Management at Nasdaq, he oversees the full customer lifecycle for FinTech clients—from onboarding and adoption to retention and growth. Prior to Nasdaq, Emmanuel held global leadership roles at Adenza, Calypso Technology, and FIS, where he built scalable CS frameworks and drove enterprise outcomes across complex client portfolios. He brings a strong combination of operational excellence, strategic vision, and client-centric leadership on a global scale.
Emmanuel is a global customer success executive with over 15 years of experience leading post-sales strategy and delivery across fintech and enterprise SaaS. As Vice President and Global Head of Client Success Management at Nasdaq, he oversees the full customer lifecycle for FinTech clients—from onboarding and adoption to retention and growth. Prior to Nasdaq, Emmanuel held global leadership roles at Adenza, Calypso Technology, and FIS, where he built scalable CS frameworks and drove enterprise outcomes across complex client portfolios. He brings a strong combination of operational excellence, strategic vision, and client-centric leadership on a global scale.
Emmanuel is a global customer success executive with over 15 years of experience leading post-sales strategy and delivery across fintech and enterprise SaaS. As Vice President and Global Head of Client Success Management at Nasdaq, he oversees the full customer lifecycle for FinTech clients—from onboarding and adoption to retention and growth. Prior to Nasdaq, Emmanuel held global leadership roles at Adenza, Calypso Technology, and FIS, where he built scalable CS frameworks and drove enterprise outcomes across complex client portfolios. He brings a strong combination of operational excellence, strategic vision, and client-centric leadership on a global scale.
Become a contributor
Become a contributor
Write with us
Write with us
Inspired by seeing customers trade invaluable advice with one another we believe that, now more than ever, those stories—lessons, ideas—need to be shared.
Inspired by seeing customers trade invaluable advice with one another we believe that, now more than ever, those stories—lessons, ideas—need to be shared.