Frank Lucier
Chief Customer Success Officer
Frank is a seasoned customer success and GTM executive with over 20 years of experience scaling high-performing teams in enterprise SaaS. Most recently, he served as Chief Customer Success Officer at Velocity Global and led CS at iSpot.tv, where he oversaw a 60+ person org and drove 200%+ year-over-year expansion. Earlier, he spent seven years at SAP Concur, rising to VP of Client Development, and a decade at ServiceSource, where he helped grow the company through IPO. Frank brings deep expertise in enterprise growth, team leadership, and driving customer-centric transformation at scale.
Frank is a seasoned customer success and GTM executive with over 20 years of experience scaling high-performing teams in enterprise SaaS. Most recently, he served as Chief Customer Success Officer at Velocity Global and led CS at iSpot.tv, where he oversaw a 60+ person org and drove 200%+ year-over-year expansion. Earlier, he spent seven years at SAP Concur, rising to VP of Client Development, and a decade at ServiceSource, where he helped grow the company through IPO. Frank brings deep expertise in enterprise growth, team leadership, and driving customer-centric transformation at scale.
Frank is a seasoned customer success and GTM executive with over 20 years of experience scaling high-performing teams in enterprise SaaS. Most recently, he served as Chief Customer Success Officer at Velocity Global and led CS at iSpot.tv, where he oversaw a 60+ person org and drove 200%+ year-over-year expansion. Earlier, he spent seven years at SAP Concur, rising to VP of Client Development, and a decade at ServiceSource, where he helped grow the company through IPO. Frank brings deep expertise in enterprise growth, team leadership, and driving customer-centric transformation at scale.
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Inspired by seeing customers trade invaluable advice with one another we believe that, now more than ever, those stories—lessons, ideas—need to be shared.
Inspired by seeing customers trade invaluable advice with one another we believe that, now more than ever, those stories—lessons, ideas—need to be shared.