Implementation to outcomes, all in one tool.
Frank Lucier — Our ability to launch programmatic elements with our team, support them through Planhat, and then to see the quick adoption and then benefits through Business Metrics has been a game changer for us.
We have an amazing team who's always looking to go do more with customers, and what we love about Planhat is the simplicity. Again, why we chose Planhat is we felt like it would facilitate the program and processes that we have in a way that would be additive to our CSMs.
What we've seen in practice is we can quickly go from enablement and launch to execution, to measurement and outcomes that we see in the business. And we feel like Planhat enables us to do that much faster, enables us to really measure it and understand where we have to go make improvements for the team. So without that, we're in spreadsheets. It's Slack, it's sound bites, but the fact that we can really measure it and see adoption and then see outcomes is a big game changer for us.
Chief Customer Success Officer
Velocity Global
Frank is a seasoned customer success and GTM executive with over 20 years of experience scaling high-performing teams in enterprise SaaS. Most recently, he served as Chief Customer Success Officer at Velocity Global and led CS at iSpot.tv, where he oversaw a 60+ person org and drove 200%+ year-over-year expansion. Earlier, he spent seven years at SAP Concur, rising to VP of Client Development, and a decade at ServiceSource, where he helped grow the company through IPO. Frank brings deep expertise in enterprise growth, team leadership, and driving customer-centric transformation at scale.
