A Customer-Centric Partnership
A Customer-Centric Partnership
A Customer-Centric Partnership
A Customer-Centric Partnership
Vice President of Product & Customer Success at conversational LMS, Continu, shares how Planhat has empowered commercial teams to focus on customer collaboration, not busywork.
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Terri James — What we really liked about Planhat was that you solve problems in the same way we thought to solve problems. You truly believed in being customer-first and customer-centric. And even though we are a learning management system and we are a software company, the most important value to us is customers.
And so being able to take that and distill that into software was huge. I think because the way you solve problems—the way you did see us as a partner—we truly feel like every person that we've worked with value the work that we're doing and they understand it.
“What we really liked about Planhat was that you solve problems in the same way we thought to solve problems. You truly believed in being customer-first and customer-centric.”
Terri James — What we really liked about Planhat was that you solve problems in the same way we thought to solve problems. You truly believed in being customer-first and customer-centric. And even though we are a learning management system and we are a software company, the most important value to us is customers.
And so being able to take that and distill that into software was huge. I think because the way you solve problems—the way you did see us as a partner—we truly feel like every person that we've worked with value the work that we're doing and they understand it.
“What we really liked about Planhat was that you solve problems in the same way we thought to solve problems. You truly believed in being customer-first and customer-centric.”
Terri James — What we really liked about Planhat was that you solve problems in the same way we thought to solve problems. You truly believed in being customer-first and customer-centric. And even though we are a learning management system and we are a software company, the most important value to us is customers.
And so being able to take that and distill that into software was huge. I think because the way you solve problems—the way you did see us as a partner—we truly feel like every person that we've worked with value the work that we're doing and they understand it.
“What we really liked about Planhat was that you solve problems in the same way we thought to solve problems. You truly believed in being customer-first and customer-centric.”
And they're not just getting on a call to get on a call. They want to be those strategic partners to us. So I think we always had that alignment, and I think that's what we were looking for—because one of our biggest assets and our most important part of not just building our product is our customers.
And they're not just getting on a call to get on a call. They want to be those strategic partners to us. So I think we always had that alignment, and I think that's what we were looking for—because one of our biggest assets and our most important part of not just building our product is our customers.
And they're not just getting on a call to get on a call. They want to be those strategic partners to us. So I think we always had that alignment, and I think that's what we were looking for—because one of our biggest assets and our most important part of not just building our product is our customers.
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