Mike is a seasoned technology and customer success leader with over 20 years of experience driving customer retention and large-scale infrastructure solutions. As Director of Customer Success and Opportunity Engagement at Wachter, Inc., he oversees a team dedicated to enhancing satisfaction and delivering strategic customer success initiatives. Over his 17-year tenure with Wachter, Mike previously served as Director of Technology Services, leading enterprise technology architecture and consulting engagements for Fortune 500 clients. Earlier in his career, he held senior leadership roles including CTO and Director of Operations at Harbor Technologies. Mike is recognized for aligning technical expertise with customer-focused business outcomes.