Adam is a seasoned customer success leader with over 15 years of experience building and scaling post-sales teams in SaaS and fintech. As Vice President of Customer Success at Jolt, he leads strategy and operations for driving retention and product adoption across restaurant and business clients. Previously, he held senior leadership roles at WebPT, Kenect, and Prosper Healthcare Lending, where he built high-performing teams, and scaled customer success organizations to support thousands of clinics and members.