Vice President of Customer Success at restaurant operations disruptor, Jolt, shares how Planhat has driven organizational efficiency and reduced headcount.
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Adam Cooney — We sent in a lot of qualified leads that weren't worth a lot, from an a ACV standpoint. We developed an Expansion Manager role that had specific Planhat workflows associated it, and while we didn't produce as many SQLs, the ACV amount doubled in size.
“We developed an Expansion Manager role that had specific Planhat workflows associated it, and while we didn't produce as many SQLs, the ACV amount doubled in size.”
Adam Cooney — We sent in a lot of qualified leads that weren't worth a lot, from an a ACV standpoint. We developed an Expansion Manager role that had specific Planhat workflows associated it, and while we didn't produce as many SQLs, the ACV amount doubled in size.
“We developed an Expansion Manager role that had specific Planhat workflows associated it, and while we didn't produce as many SQLs, the ACV amount doubled in size.”
Adam Cooney — We sent in a lot of qualified leads that weren't worth a lot, from an a ACV standpoint. We developed an Expansion Manager role that had specific Planhat workflows associated it, and while we didn't produce as many SQLs, the ACV amount doubled in size.
“We developed an Expansion Manager role that had specific Planhat workflows associated it, and while we didn't produce as many SQLs, the ACV amount doubled in size.”
As a result, we were able to determine somewhat of a formula—a program—that we can use: let's go repeat the cycle and see if we can double the amount of SQLs at the this new ACV value.
As a result, we were able to determine somewhat of a formula—a program—that we can use: let's go repeat the cycle and see if we can double the amount of SQLs at the this new ACV value.
Adam Cooney
Vice President of Customer Success
Jolt
Adam is a seasoned customer success leader with over 15 years of experience building and scaling post-sales teams in SaaS and fintech. As Vice President of Customer Success at Jolt, he leads strategy and operations for driving retention and product adoption across restaurant and business clients. Previously, he held senior leadership roles at WebPT, Kenect, and Prosper Healthcare Lending, where he built high-performing teams, and scaled customer success organizations to support thousands of clinics and members.
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Discover how Planhat empowers Telia Cygate, Sweden's sovereign network security leader, to scale an exceptional customer experience to all their customers at all times.
Sovereign Sentinel
Discover how Planhat empowers Telia Cygate, Sweden's sovereign network security leader, to scale an exceptional customer experience to all their customers at all times.
