Jay Nathan
Chief Executive Officer
Jay is a seasoned SaaS executive and growth advisor with over two decades of experience leading product, customer, and go-to-market functions. He is the CEO of Balboa Solutions and Co-Founder of GreenShot Innovation, where he helps SaaS and AI-driven service companies scale through customer-led strategies. Previously, he served as CCO and then COO at Higher Logic, and co-founded Gain Grow Retain—the world's largest Customer Success leadership community. Across a series of senior roles spanning CS, product, and operations, Jay has developed a proven methodology for building and operating customer-centered organizations.
Jay is a seasoned SaaS executive and growth advisor with over two decades of experience leading product, customer, and go-to-market functions. He is the CEO of Balboa Solutions and Co-Founder of GreenShot Innovation, where he helps SaaS and AI-driven service companies scale through customer-led strategies. Previously, he served as CCO and then COO at Higher Logic, and co-founded Gain Grow Retain—the world's largest Customer Success leadership community. Across a series of senior roles spanning CS, product, and operations, Jay has developed a proven methodology for building and operating customer-centered organizations.
Jay is a seasoned SaaS executive and growth advisor with over two decades of experience leading product, customer, and go-to-market functions. He is the CEO of Balboa Solutions and Co-Founder of GreenShot Innovation, where he helps SaaS and AI-driven service companies scale through customer-led strategies. Previously, he served as CCO and then COO at Higher Logic, and co-founded Gain Grow Retain—the world's largest Customer Success leadership community. Across a series of senior roles spanning CS, product, and operations, Jay has developed a proven methodology for building and operating customer-centered organizations.
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Inspired by seeing customers trade invaluable advice with one another we believe that, now more than ever, those stories—lessons, ideas—need to be shared.
Inspired by seeing customers trade invaluable advice with one another we believe that, now more than ever, those stories—lessons, ideas—need to be shared.