Kevin Chang
Kevin is a customer experience leader with deep expertise in scaling post-sales functions across SaaS and medtech. As Head of Customer Success at V7, he built the CS organization from the ground up—leading customer success, support, and implementation while driving 130%+ NRR and supporting a $30M Series A in a volatile market. Prior to V7, Kevin was a founding member of AppDynamics’ EMEA CS team, where he advanced from individual contributor to leading CS strategy, operations, and enablement. He brings a thoughtful, theory-driven approach to customer success, empowering teams through structured autonomy and situational coaching.
Kevin is a customer experience leader with deep expertise in scaling post-sales functions across SaaS and medtech. As Head of Customer Success at V7, he built the CS organization from the ground up—leading customer success, support, and implementation while driving 130%+ NRR and supporting a $30M Series A in a volatile market. Prior to V7, Kevin was a founding member of AppDynamics’ EMEA CS team, where he advanced from individual contributor to leading CS strategy, operations, and enablement. He brings a thoughtful, theory-driven approach to customer success, empowering teams through structured autonomy and situational coaching.
Kevin is a customer experience leader with deep expertise in scaling post-sales functions across SaaS and medtech. As Head of Customer Success at V7, he built the CS organization from the ground up—leading customer success, support, and implementation while driving 130%+ NRR and supporting a $30M Series A in a volatile market. Prior to V7, Kevin was a founding member of AppDynamics’ EMEA CS team, where he advanced from individual contributor to leading CS strategy, operations, and enablement. He brings a thoughtful, theory-driven approach to customer success, empowering teams through structured autonomy and situational coaching.
Become a contributor
Become a contributor
Write with us
Write with us
Inspired by seeing customers trade invaluable advice with one another we believe that, now more than ever, those stories—lessons, ideas—need to be shared.
Inspired by seeing customers trade invaluable advice with one another we believe that, now more than ever, those stories—lessons, ideas—need to be shared.