Len Richman
Customer Success Director
Len is an experienced technology and service delivery leader with over 20 years of experience driving IT transformation, operational excellence, and customer-focused change across complex organizations. At Bain & Company, he works as an IT leader focused on improving service management, customer experience, and technology operations. Throughout his career, Len has built deep expertise across ITIL practices, stakeholder engagement, and global service delivery, combining strategic thinking with hands-on operational leadership. He brings a collaborative approach to solving complex challenges and creating resilient, high-performing technology environments.
Len is an experienced technology and service delivery leader with over 20 years of experience driving IT transformation, operational excellence, and customer-focused change across complex organizations. At Bain & Company, he works as an IT leader focused on improving service management, customer experience, and technology operations. Throughout his career, Len has built deep expertise across ITIL practices, stakeholder engagement, and global service delivery, combining strategic thinking with hands-on operational leadership. He brings a collaborative approach to solving complex challenges and creating resilient, high-performing technology environments.
Len is an experienced technology and service delivery leader with over 20 years of experience driving IT transformation, operational excellence, and customer-focused change across complex organizations. At Bain & Company, he works as an IT leader focused on improving service management, customer experience, and technology operations. Throughout his career, Len has built deep expertise across ITIL practices, stakeholder engagement, and global service delivery, combining strategic thinking with hands-on operational leadership. He brings a collaborative approach to solving complex challenges and creating resilient, high-performing technology environments.
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