Planhat | CSM Practice

Companies

CSM Practice

csmpractice.com

A consulting firm that helps customer success teams design strategies, processes, and playbooks to drive retention, expansion, and efficient growth.

1-50 Employees

Start-ups

1-50 Employees

Start-ups

Headquarters

United States

Headquarters

United States

How to Close a Renewal with an Upsell

Irit Eizips

How to Close a Renewal with an Upsell

Irit Eizips

Planhat for IT Services

Managed Service Providers deliver value by getting ahead of their customers. Planhat is a system of action that empowers you to anticipate and serve customer needs at scale and deploy exceptional digital experiences as those needs evolve.

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“

I would say we were 80/20 reactive, so we were reactive a majority of our day—and now I can confidently state we're 70% proactive.”

Adam Cooney

Vice President of Customer Success

Jolt

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“

It is a flexible, powerful solution that I know we can grow with. And actually, I underestimated it by a lot.”

Mike Hurd

Wachter, Inc.

Planhat for IT Services

Learn More

“

I would say we were 80/20 reactive, so we were reactive a majority of our day—and now I can confidently state we're 70% proactive.”

Adam Cooney

Vice President of Customer Success

Jolt

Explore

“

It is a flexible, powerful solution that I know we can grow with. And actually, I underestimated it by a lot.”

Mike Hurd

Wachter, Inc.

Planhat for IT Services

Learn More

“

I would say we were 80/20 reactive, so we were reactive a majority of our day—and now I can confidently state we're 70% proactive.”

Adam Cooney

Vice President of Customer Success

Jolt

Explore

“

It is a flexible, powerful solution that I know we can grow with. And actually, I underestimated it by a lot.”

Mike Hurd

Wachter, Inc.

Request a demo

Meet your new system of action

See why Planhat is the tool of choice for the world's most customer-centric businesses.

Request a demo

Meet your new system of action

See why Planhat is the tool of choice for the world's most customer-centric businesses.

Request a demo

Meet your new system of action

See why Planhat is the tool of choice for the world's most customer-centric businesses.

Recognized as a world-leader by

880+ reviews

Planhat is built to keep your data safe. We put privacy and security front and centre, so you don’t have to.

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Cookie Policy

Recognized as a world-leader by

880+ reviews

Planhat is built to keep your data safe. We put privacy and security front and centre, so you don’t have to.

Status

Cookie Policy

Recognized as a world-leader by

880+ reviews

Planhat is built to keep your data safe. We put privacy and security front and centre, so you don’t have to.

Status

Cookie Policy

Solutions

Platform

Customers

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CSM Practice

CSM Practice

A consulting firm that helps customer success teams design strategies, processes, and playbooks to drive retention, expansion, and efficient growth.

A consulting firm that helps customer success teams design strategies, processes, and playbooks to drive retention, expansion, and efficient growth.

Start-ups

Start-ups

United States

United States

Planhat for IT Services

Planhat for IT Services

“

I would say we were 80/20 reactive, so we were reactive a majority of our day—and now I can confidently state we're 70% proactive.”

Planhat for IT Services

“

I would say we were 80/20 reactive, so we were reactive a majority of our day—and now I can confidently state we're 70% proactive.”

Meet your new system of action

Meet your new system of action

Meet your new system of action

Know them. Grow them.

Know them. Grow them.