Processor Disclosure
Last Modified: November 16, 2023
Planhat processors
When processing personal data relating to representatives of our customers, prospects or other data subjects we engage with (for example guests in webinars), we consider ourselves as a controller. Processors used in relation to this data are not sub-processing any data for which our customers are controller i.e. this processors list does not apply to data relating to customer’s customers.
The following companies may process customer representative data, prospect representative data, or other data subjects data for which Planhat is the controller:
| Entity name | Processing activity | Entity location | Comment |
|---|---|---|---|
| Calendly | Sales | United States | Used to schedule, prepare and follow up on external meetings. |
| Cognism Limited | Prospecting, Data Correction and Tracing | United Kingdom | Used for prospecting and updating contact information. |
| Demandbase | Prospecting, Data Correction and Tracing | United States | Used for prospecting |
| EdInvent, Inc., dba Accredible | Education and Training | United Kingdom | Provides certification of completed courses. |
| Google, LLC/Google Ireland Limited | Collaboration and Communication | United States/Ireland | Hosting of data, communications tools, and analytics features. |
| Higher Pixels, Inc. (Buzzsprout) | Podcasts | United States | Audio content service that allows Planhat’s website to incorporate podcast episodes on its pages. |
| Hubspot, Inc. | Customer and Contact Management | United States | Processes customer representative data in pre-sales phase. |
| Intercom, Inc. | Support | United States | Intercom will only process customer data if it is shared between customer and Planhat in the support tool. |
| Jiminny, Inc. | Sales | United States (EU hosting) | Optional use. Used for call analytics when an individual explicitly consents in the call. |
| Juro Online Ltd. | Contract negotiation and signature system | United Kingdom | Optional use. Processes customer representative data of signatory. |
| Loom, Inc. | Collaboration and Communication | United Kingdom | Used to record videos to communicate with customers. |
| Liidio Oy (Leadfeeder) | Prospecting, Data Correction and Tracing | Finland | Used for prospecting |
| Lusha Systems Inc. | Prospecting, Data Correction and Tracing | United States | Used for prospecting and updating contact information. |
| Mailshake, LLC | Sales engagement and automation software | United States | Enable more efficient email marketing. |
| Microsoft Ireland Operations, Ltd. | Microsoft Azure OpenAI. Generative AI functionality | Ireland | Provides output for Planhat users to improve language and summarize text. Your data is not used to train any models. |
| Orum, Inc. | Sales Management Software | United States | Used for marketing |
| Outreach Corporation | Sales Management software | United States | Used for marketing |
| Slack Technologies Ltd. | Collaboration and Communication | Ireland (hosting in EU and United States) | Optional sharing. Processes customer representative data if customer representative joins a Planhat slack channel. |
| Zoom Video Communications, Inc. | Collaboration and Communication | United States | Used to connect with customers and prospects. |
| Oracle Corporation UK Ltd. | Payments | United Kingdom | Obtain payments from customers. |
| Plivo, Inc. | Authentication | United States | 2 factor authentication used when customer representatives log in. |
| ShelfFlip, inc. dba UserGems | Prospecting, Data Correction and Tracing | United States | Used for prospecting and updating contact information. |
| LinkedIn Ireland Unlimited Company | LinkedIn Sales Navigator. Prospecting, Data Correction and Tracing | Ireland | Used for prospecting and updating contact information. |
| Stripe, Inc. | Payments | United Kingdom | Customer charges |
| Thinkific Labs Inc. | Education and Training | Canada | Onboarding and education in Planhat for Customers. |
| Twilio, Inc. | Email Service Provider | United States | Used for sending transactional emails to customers through Planhat. |
| Vimeo.com, Inc | Webinars and other video materials | United States | Only for participants in webinars. Used to create webinars regarding customer success with invited guests. |
| Zoom Video Communications, Inc. | Collaboration and Communication | United States | Used to connect with customers and prospects. |
PREVIOUS VERSION
Processor Disclosure, October 11 2023
Processor Disclosure, September 19 2023
Processor Disclosure, March 7 2023
