50 fastest growing CS Teams in B2B SaaS 2024
The Customer Success landscape in B2B SaaS has transformed significantly from 2022 to 2024, driven by economic challenges such as rising interest rates and tighter corporate budgets. These pressures have underscored the importance of delivering tangible value and ensuring customer retention. Amidst this climate, some Customer Success teams have demonstrated exceptional growth and innovation by proactively addressing customer needs, driving measurable outcomes, and adapting to the evolving demands of subscription-based businesses.
This list highlights 50 standout Customer Success teams that not only navigated the challenges of the past two years but emerged stronger, setting new benchmarks for customer engagement, retention, and advocacy in a competitive SaaS environment.
Published
Dec 2024
Updated
Yearly
#
Name
HQ
Employees
CS Employees
Year Founded
Industry
Customer Success Function
ARR (Approx.)
NRR (Approx.)
Tech Stack
Website
Linkedin Link
1
Gong
Palo Alto, USA
1,500+
200+
2015
Rev intelligence
$300M
130%
React, Node.js, AWS, Kubernetes
2
Outreach
Seattle, USA
1,200+
180+
2014
Sales Engagement
$250M
125%
React, Node.js, AWS, PostgreSQL
3
Monday.com
Tel Aviv, Israel
1,800+
220+
2012
Work OS
$350M
135%
React, Node.js, AWS, MongoDB
4
ZoomInfo
Vancouver, USA
2,500+
300+
2007
Market Intelligence
$700M
120%
React, .NET, Azure, SQL Server
5
Snowflake
Bozeman, USA
4,500+
500+
2012
Data Warehousing
$1.2B
140%
React, Node.js, AWS, Kubernetes
6
Asana
San Francisco, USA
1,700+
210+
2008
Project Mgmnt
$400M
125%
React, Node.js, AWS, Kubernetes
7
ServiceNow
Santa Clara, USA
16,000+
1,500+
2004
IT Service
$5B
115%
React, Java, AWS, Kubernetes
8
Zendesk
San Francisco, USA
5,000+
600+
2007
Customer Support
$1.3B
112%
React, Ruby on Rails, AWS, Kubernetes
9
Intercom
San Francisco, USA
1,000+
150+
2011
Customer Msg
$200M
118%
React, Ruby on Rails, AWS, Kubernetes
10
Slack
San Francisco, USA
2,500+
300+
2009
Team Collab.
$900M
125%
React, Node.js, AWS, Kubernetes
11
Atlassian
Sydney, Australia
7,500+
900+
2002
Software Dev
$2B
120%
React, Java, AWS, Kubernetes
12
Zoom
San Jose, USA
6,000+
700+
2011
Video Comm.
$2.6B
115%
React, Node.js, AWS, Kubernetes
13
DocuSign
San Francisco, USA
7,000+
750+
2003
E-signature
$1.5B
110%
React, Node.js, AWS, Kubernetes
14
Twilio
San Francisco, USA
8,000+
800+
2008
Cloud Comm.
$2.5B
115%
React, Node.js, AWS, Kubernetes
15
Adobe
San Jose, USA
29,000+
2,500+
1982
Digital Experience
$17B
130%
React, Node.js, Azure, Kubernetes
16
Dropbox
San Francisco, USA
3,000+
350+
2007
Cloud Storage
$2B
110%
React, Python, AWS, Kubernetes
17
Workday
Pleasanton, USA
17,000+
1,200+
2005
HR Cloud
$6B
115%
React, Java, AWS, Kubernetes
18
Datadog
New York, USA
4,500+
500+
2010
Analytics
$1.8B
130%
React, Go, AWS, Kubernetes
19
Splunk
San Francisco, USA
7,500+
800+
2003
Analytics
$3.6B
120%
Python, AWS, Kubernetes
Source
This list has been compiled using data primarily processed by our experimental AI Agent. By leveraging this system, we were able to compose extensive datasets. While this database remains in an experimental phase, its capability to process complex information is complemented by human expertise, ensuring a thoughtful and informed perspective. This combination has enabled us to present a curated, up-to-date view of the companies shaping the future of the B2B SaaS industry.
What is Customer Success
Customer Success is a proactive, relationship-focused approach to ensuring that customers achieve their desired outcomes while using a product or service. It goes beyond reactive support by actively working to understand customer goals, guiding them through best practices, and addressing challenges before they arise.
In the context of SaaS and subscription-based businesses, Customer Success is vital for driving retention, reducing churn, and maximizing lifetime value. A strong Customer Success strategy involves continuous engagement, data-driven insights, and a shared commitment to mutual success between the company and its customers.
Ultimately, Customer Success is about creating win-win partnerships where customers thrive, and businesses grow by aligning their success with the success of those they serve.
