In a series of interviews, Director of Customer Success at 8,000-employee cyber security software company, Trend Micro, shares how Planhat has impacted on the business.

Share

In a series of interviews, Director of Customer Success at 8,000-employee cyber security software company, Trend Micro, shares how Planhat has impacted on the business.

Share

In a series of interviews, Director of Customer Success at 8,000-employee cyber security software company, Trend Micro, shares how Planhat has impacted on the business.

Aligned around a vision

Tracy Shouldice — It's a lot of work at the beginning because it's change management, but once those other teams see the vision and then see the platform as enabling that vision, they're going to see the potential of it, and then they're going to just latch onto it.

I'm already getting a lot of phone calls from people all around the world at different functions that have heard about Planhat and they want to get on board, so that's good.

“I'm already getting a lot of phone calls from people [in] different functions that have heard about Planhat and want to get on board.”

Tracy Shouldice

Director of Customer Success

Trend Micro

Aligned around a vision

Tracy Shouldice — It's a lot of work at the beginning because it's change management, but once those other teams see the vision and then see the platform as enabling that vision, they're going to see the potential of it, and then they're going to just latch onto it.

I'm already getting a lot of phone calls from people all around the world at different functions that have heard about Planhat and they want to get on board, so that's good.

“I'm already getting a lot of phone calls from people [in] different functions that have heard about Planhat and want to get on board.”

Tracy Shouldice

Director of Customer Success

Trend Micro

Aligned around a vision

Tracy Shouldice — It's a lot of work at the beginning because it's change management, but once those other teams see the vision and then see the platform as enabling that vision, they're going to see the potential of it, and then they're going to just latch onto it.

I'm already getting a lot of phone calls from people all around the world at different functions that have heard about Planhat and they want to get on board, so that's good.

“I'm already getting a lot of phone calls from people [in] different functions that have heard about Planhat and want to get on board.”

Tracy Shouldice

Director of Customer Success

Trend Micro

Trend Micro

Trend Micro

Trend Micro

An abstract render of a Planhat customer profile, including timeseries data and interaction records from Jira and Salesforce.

Thought-leading customer-centric content, direct to your inbox every month.

An abstract render of a Planhat customer profile, including timeseries data and interaction records from Jira and Salesforce.

Thought-leading customer-centric content, direct to your inbox every month.

Thought-leading customer-centric content, direct to your inbox every month.

Thought-leading customer-centric content, direct to your inbox every month.