All Hands on Deck
All Hands on Deck
All Hands on Deck
In a series of interviews, Director of Customer Success at 8,000-employee cyber security software company, Trend Micro, shares how Planhat has impacted on the business.
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Aligned around a vision
Tracy Shouldice — It's a lot of work at the beginning because it's change management, but once those other teams see the vision and then see the platform as enabling that vision, they're going to see the potential of it, and then they're going to just latch onto it.
I'm already getting a lot of phone calls from people all around the world at different functions that have heard about Planhat and they want to get on board, so that's good.
“I'm already getting a lot of phone calls from people [in] different functions that have heard about Planhat and want to get on board.”
Tracy Shouldice
Director of Customer Success
Trend Micro
Aligned around a vision
Tracy Shouldice — It's a lot of work at the beginning because it's change management, but once those other teams see the vision and then see the platform as enabling that vision, they're going to see the potential of it, and then they're going to just latch onto it.
I'm already getting a lot of phone calls from people all around the world at different functions that have heard about Planhat and they want to get on board, so that's good.
“I'm already getting a lot of phone calls from people [in] different functions that have heard about Planhat and want to get on board.”
Tracy Shouldice
Director of Customer Success
Trend Micro
Aligned around a vision
Tracy Shouldice — It's a lot of work at the beginning because it's change management, but once those other teams see the vision and then see the platform as enabling that vision, they're going to see the potential of it, and then they're going to just latch onto it.
I'm already getting a lot of phone calls from people all around the world at different functions that have heard about Planhat and they want to get on board, so that's good.
“I'm already getting a lot of phone calls from people [in] different functions that have heard about Planhat and want to get on board.”
Tracy Shouldice
Director of Customer Success
Trend Micro
Tracy Shouldice
Director of Customer Success
Trend Micro
Tracy is a seasoned Customer Experience (CX) professional with almost 40 years' experience in technology firms and research & advisory services, including over 13 years at Trend Micro where he currently holds the position of Director of Industry Analyst Relations Operations. Before Trend Micro, Tracy held senior advisor positions at Forrester in both the CIO Group and Customer Experience Council.
Trend Micro
Open | The Proposition
At Planhat Open Stockholm 2025, we sat down with a series of customers to hear how the event unlocks executable insights they can't get anywhere else.
Open | The Proposition
At Planhat Open Stockholm 2025, we sat down with a series of customers to hear how the event unlocks executable insights they can't get anywhere else.
Open | The Proposition
At Planhat Open Stockholm 2025, we sat down with a series of customers to hear how the event unlocks executable insights they can't get anywhere else.
