In our upcoming CSM Corner session, we'll explore how modern professional communities are transforming from optional networks into essential business accelerators.
In our upcoming CSM Corner session, we'll explore how modern professional communities are transforming from optional networks into essential business accelerators.
From traditional guilds to modern digital platforms, communities have always been the bedrock for professional growth and innovation. These networks have evolved from physical marketplaces to today's business communities, but their core purpose remains unchanged: connecting professionals to share knowledge, establish best practices, and accelerate success. In this CSM Corner session, we explore how modern professional communities are transforming from optional networks into essential business accelerators. Our guest speaker, Sue Nabeth Moore, a spearhead for CS communities, shares her top five reasons for joining communities. Valentin Lejot, senior CSM at Planhat, shares lessons from over a decade of active community participation and the tangible benefits he's gained along the way.
Gurprem Sagoo
Gurprem Sagoo
Customer Success Operations Manager
Customer Success Operations Manager
Planhat
Gurprem has worked in the customer success space for over a decade and was awarded CSM of the year in 2022. Prior to Planhat, he was a Strategic Customer Success Manager at Box, where he provided CS best practices for the wider team.
Sue Nabeth Moore
Sue Nabeth Moore
Co-Founder
Co-Founder
Success Chain
Sue Nabeth Moore is an active and passionate evangelist and community builder of customer success. Originally from the UK, she has resided in Paris for over 30 years. As the co-founder of Success Chain, a consultancy that collaborates with companies on a global scale, she helps advance their customer success strategies and operations.
Valentin Lejot
Valentin Lejot
Senior CSM
Senior CSM
Planhat
Valentin Lejot is a Senior CSM at Planhat, where he focuses on consulting CS leaders and teams on their CS strategies. Valentin has over 10 years of SaaS experience with the majority of that time being spent in customer and commercial facing roles. Valentin co-founded Engage Paris, the first French-speaking event dedicated to Customer Success professions.
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Customers
© 2025 Planhat AB
Resources
Customers
© 2025 Planhat AB
Resources
Customers
© 2025 Planhat AB
Resources
Customers
© 2025 Planhat AB
