Listen to an insightful discussion on mastering your Customer Success platform - from selection to optimization.
Listen to an insightful discussion on mastering your Customer Success platform - from selection to optimization.
Whether you're looking to bring on a new Customer Success Platform or you're considering a switch, this session will guide you through the critical steps to ensure you're on the right path. Planhat's VP of CS, Malin Skoglund, hosts a panel discussion with two CS strategy experts, Kate Griffin and Grace Tester. They cover how to: Assess the requirements for your strategy, Plan and execute an effective migration, Optimize and scale capabilities for all team members.
Malin Skoglund
Malin Skoglund
VP Customer Success
VP Customer Success
Planhat
Malin Skoglund has 15 years of experience as a sales and customer success SaaS leader. She's scaled businesses from earlier stages all the way through IPO, across different countries and continents. She's been responsible for over $50M ARR and a 100+ member global organization. Malin is a commercial no-nonsense leader who has a knack for building and managing high performing teams.
Kate Griffin
Kate Griffin
VP, Delivery Services
VP, Delivery Services
Kate is a seasoned industry leader dedicated to helping technology companies achieve customer success through practical and data-driven approaches. Currently, she is the VP of Services at nCloud Integrations, a respected consulting management firm. With 10+ experience as a CS leader, Kate brings a wealth of knowledge to the table, specializing in exceptional customer experiences, streamlining operations, and emphasizing the importance of data.
Grace Tester
Grace Tester
Sr. Manager, Strategic Client Development
Sr. Manager, Strategic Client Development
Grace is a versatile Customer Success professional, with over 12 years experience in the industry spanning from technical support & implementation to client facing marketing & CS Operations. In her present capacity as a Senior Manager of Strategic Client Development she focuses on driving exceptional client outcomes and fostering lasting relationships with a passion for optimizing customer experiences.
Resources
Customers
© 2025 Planhat AB
Resources
Customers
© 2025 Planhat AB
Resources
Customers
© 2025 Planhat AB
Resources
Customers
© 2025 Planhat AB
