The art of renewals requires planning, alignment, and resources. This panel discussion will dive into strategies for success from CS experts.
The art of renewals requires planning, alignment, and resources. This panel discussion will dive into strategies for success from CS experts.
In the recurring economy renewals are king. In this CSM Corner, we dig into renewal success strategies with Angela Ireland, Senior Customer Experience Manager at Rubrik and Sabrina Perpetua, CSM at Planhat. We cover: Planning: timelines, objectives, data collection, Preparing stakeholders and setting expectations, Negotiation strategies and effective communication. Whether you're a seasoned vet or new to renewal management, you'll learn practical tips-and-tricks on how to confidently approach this cornerstone of Customer Success.
Gurprem Sagoo
Gurprem Sagoo
Customer Success Operations Manager
Customer Success Operations Manager
Planhat
Gurprem has worked in the customer success space for over a decade and was awarded CSM of the year in 2022. Prior to Planhat, he was a Strategic Customer Success Manager at Box, where he provided CS best practices for the wider team.
Angela Ireland
Angela Ireland
Customer Experience
Customer Experience
Rubrik
Angela Ireland has been working in Customer Success for 15+ years. Currently a Senior Customer Experience Manager at Rubrik, In her role, Angela partners with customers and internal stakeholders to build advocacy and ensure that customers get the best solutions and services. Having previously managed at NetApp for CS in Major Accounts, Angela brings a 360 view for working with teams and customers for outcome driven success.
Sabrina Perpetua
Sabrina Perpetua
Customer Success
Customer Success
Planhat
Sabrina Perpetua is a skilled Sales and Customer Success professional in the SaaS industry, with a background in in corporate communications, marketing, and strategic planning. She manages a diverse client portfolio across the US, Canada, and Latin America, and excels in fostering long-term relationships and strategic business development.
Resources
Customers
© 2025 Planhat AB
Resources
Customers
© 2025 Planhat AB
Resources
Customers
© 2025 Planhat AB
Resources
Customers
© 2025 Planhat AB
