As a Customer Success Manager, effective communication with multiple levels of stakeholders is key in order to drive your customer's goals and deliver the outcomes they desire. We are excited for our first CSM corner with Mike Manby, Principal CSM at Slack, and Emily Howard, Senior CSM at Zone & Co who will share their experiences and best practices on stakeholder mapping.
As a Customer Success Manager, effective communication with multiple levels of stakeholders is key in order to drive your customer's goals and deliver the outcomes they desire. We are excited for our first CSM corner with Mike Manby, Principal CSM at Slack, and Emily Howard, Senior CSM at Zone & Co who will share their experiences and best practices on stakeholder mapping.
Watch the session to learn the importance of stakeholder mapping, how mapping changes between points on the customer lifecycle, skills and techniques that you can take away and implement today
Gurprem Sagoo
Gurprem Sagoo
Customer Success Operations Manager
Customer Success Operations Manager
Planhat
Gurprem has worked in the customer success space for over a decade and was awarded CSM of the year in 2022. Prior to Planhat, he was a Strategic Customer Success Manager at Box, where he provided CS best practices for the wider team.
Michael Manby
Michael Manby
Customer Success Manager
Customer Success Manager
Slack
Michael Manby has been in high touch Customer Success at Slack for three years, working with enterprise customers, mainly in tech, retail and energy. He is also involved in a broad range of projects relating to digital success and CS operations. Prior to that he worked in professional services and product in ecommerce tech. Outside of work, playing and watching sport takes up a lot of his time.
Emily Howard
Emily Howard
CRM Manager
CRM Manager
Emily Howard is the Owner of Omes Consulting and CRM Manager at FrankCrum. Emily harnesses the values and skills honed in CS to offer rounded insights and empower her clients. Throughout her career, the heart of Emily's work remains in ensuring a stellar customer experience and fostering each client's success. Based in Tampa, Florida, Emily enjoys kayaking, hiking, thrift shopping, and spending time with her dogs, Missy and Franklin.
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Customers
© 2025 Planhat AB
Resources
Customers
© 2025 Planhat AB
Resources
Customers
© 2025 Planhat AB
Resources
Customers
© 2025 Planhat AB
