NPS Surveys

Most NPS programs fire off surveys, collect a score, and then stall in a spreadsheet. Planhat’s NPS Survey is wired into your customer records, timelines, and workflows, so every response can trigger follow-ups, owner changes, or health updates automatically. AI helps group comments into themes, detect risk or advocacy, and surface what’s driving scores across segments. You get a closed-loop system where NPS actually shapes renewals, expansions, and how you allocate time across the portfolio.