Laura is a Customer Director at Planhat, having contributing across multiple customer success roles over the past 4 years. With over a decade of experience spanning SaaS, EdTech, TravelTech, and entrepreneurship, she brings a uniquely versatile perspective to customer engagement and team leadership. Prior to joining Planhat, Laura co-founded a HRTech startup, led success and account management functions at HotelMap, and scaled business development for fast-growth EdTech venture BridgeU. Her cross-functional background has shaped a strategic and adaptable leadership style, grounded in commercial empathy and operational impact.