In a series of interviews, Director of Customer Success at 8,000-employee cyber security software company, Trend Micro, shares how Planhat has impacted on the business.

On

Nov 18, 2023

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In a series of interviews, Director of Customer Success at 8,000-employee cyber security software company, Trend Micro, shares how Planhat has impacted on the business.

On

Nov 18, 2023

Share

In a series of interviews, Director of Customer Success at 8,000-employee cyber security software company, Trend Micro, shares how Planhat has impacted on the business.

On

Nov 18, 2023

The procurement process

Tracy Shouldice — In terms of how we adopted Planhat, we did some due diligence first. So we have a rigorous process review at Trend when we are considering bringing in any new platform into the company's infrastructure.

So for example, Marketo or Salesforce or Planhat on the CS side. We have a team that reviews the platform, learns how it works, asks the hard questions to make sure that not only the platform is robust, but the vendor is a good partner for us.

And we learned very quickly with Planhat that your executive team, the people we met, they're very capable, they're very transparent and honest. So we like the cultural fit because that's how Trend is as well.

And then the platform has delivered so far on the vision in that it's not perfect, there are things that we needed to do that it doesn't do today, but Planhat's open to talking to us about that. They've accelerated a few things that we needed in the product in a hurry to make it work at scale for a company of our size and breadth. So, so far the Planhat relationship with Trend has been quite good

“We learned very quickly with Planhat that your executive team, the people we met, they're very capable, they're very transparent and honest.”

Tracy Shouldice

Director of Customer Success

Trend Micro

The procurement process

Tracy Shouldice — In terms of how we adopted Planhat, we did some due diligence first. So we have a rigorous process review at Trend when we are considering bringing in any new platform into the company's infrastructure.

So for example, Marketo or Salesforce or Planhat on the CS side. We have a team that reviews the platform, learns how it works, asks the hard questions to make sure that not only the platform is robust, but the vendor is a good partner for us.

And we learned very quickly with Planhat that your executive team, the people we met, they're very capable, they're very transparent and honest. So we like the cultural fit because that's how Trend is as well.

And then the platform has delivered so far on the vision in that it's not perfect, there are things that we needed to do that it doesn't do today, but Planhat's open to talking to us about that. They've accelerated a few things that we needed in the product in a hurry to make it work at scale for a company of our size and breadth. So, so far the Planhat relationship with Trend has been quite good

“We learned very quickly with Planhat that your executive team, the people we met, they're very capable, they're very transparent and honest.”

Tracy Shouldice

Director of Customer Success

Trend Micro

The procurement process

Tracy Shouldice — In terms of how we adopted Planhat, we did some due diligence first. So we have a rigorous process review at Trend when we are considering bringing in any new platform into the company's infrastructure.

So for example, Marketo or Salesforce or Planhat on the CS side. We have a team that reviews the platform, learns how it works, asks the hard questions to make sure that not only the platform is robust, but the vendor is a good partner for us.

And we learned very quickly with Planhat that your executive team, the people we met, they're very capable, they're very transparent and honest. So we like the cultural fit because that's how Trend is as well.

And then the platform has delivered so far on the vision in that it's not perfect, there are things that we needed to do that it doesn't do today, but Planhat's open to talking to us about that. They've accelerated a few things that we needed in the product in a hurry to make it work at scale for a company of our size and breadth. So, so far the Planhat relationship with Trend has been quite good

“We learned very quickly with Planhat that your executive team, the people we met, they're very capable, they're very transparent and honest.”

Tracy Shouldice

Director of Customer Success

Trend Micro

Trend Micro

Trend Micro

Trend Micro

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Planhat is built to keep your data safe. We put privacy and security front and centre, so you don’t have to.

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Recognized as a world-leader by

Planhat is built to keep your data safe. We put privacy and security front and centre, so you don’t have to.

Know them. Grow them.

Recognized as a world-leader by

Planhat is built to keep your data safe. We put privacy and security front and centre, so you don’t have to.

Know them. Grow them.

Recognized as a world-leader by

Planhat is built to keep your data safe. We put privacy and security front and centre, so you don’t have to.

Know them. Grow them.