Competencies

Our team comes from diverse backgrounds, the common denominator is drive and ambition. Perhaps you've spent a minimum of 3-5 years in high-performance environments like management consulting or a fast-growth startup, where clear thinking, fast execution, and accountability to outcomes were non-negotiable. Or perhaps you have previously been a CS leader and are now looking to bring your expertise to enterprise customers. You've been consistently promoted and entrusted with your most strategic accounts and increasing responsibility. You bring strong business acumen, genuine curiosity about AI and the SaaS landscape, and a winner's mentality with a track record in competitive sports, academics, or other arenas that proves you're top talent who rises to every challenge.

• Commercially focused: you think in terms of revenue and business outcomes and can engage credibly with senior stakeholders on the metrics and strategies that impact their bottom line

• Comfortable owning the full outcome: you connect product adoption to measurable business impact across complex enterprise accounts and view customer outcomes as a direct reflection of your work

• Self-directed and adaptable: you take initiative without waiting for direction, learn quickly, and thrive when given autonomy and accountability in high-stakes environments

• Tech-savvy curiosity: you're naturally interested in how technology and AI can create leverage, improve decisions, and shape new ways of working

• Highly ambitious: you set challenging goals and execute with urgency, driven by growth for both your customers and yourself

Trajectory

In this role you will:

• Own commercial outcomes end to end, managing a portfolio of strategic enterprise customers from onboarding through renewal and expansion, driving retention and maximizing NRR

• Deliver measurable customer outcomes, aligning each account strategy to either revenue expansion or operational efficiency and systematically tracking progress

• Identify opportunities proactively, analyzing usage patterns, engagement signals, and customer health data to surface expansion potential and mitigate churn risk

• Drive product adoption as the foundation for creating long-term value and sustainable revenue growth

• Inform product and go-to-market strategy through your direct customer engagement, shaping roadmap priorities and commercial direction

Outcomes/definition of success

• You are continuously growing your portfolio's revenue, hitting and exceeding NRR targets quarter over quarter

• You are consistently seen as a trusted advisor to senior revenue leaders, helping them translate strategy into measurable outcomes

• You are proactively identifying expansion opportunities and acting on churn signals before they become problems

• You are driving product adoption as the foundation for long-term value and sustainable revenue growth

• You are growing into broader commercial leadership responsibilities within the team

The ones who succeed in this role are becoming the leaders of the next decade. They own the revenue, stay closest to the customer, and deliver the outcomes that matter most.