GTM Operations Associate
GTM Operations Associate
GTM Operations Associate
Los Angeles
Boston
Stockholm
Los Angeles
Boston
Stockholm
On-site
Full-time
Join Planhat's GTM Ops team. Design the workflows our go-to-market runs on, build them into our systems, and get commercial teams using them.
Competencies
We're looking for a GTM Operations Associate to design, build, and deploy go-to-market workflows. The best way to think about this role is product management for our go-to-market engine. You'll work closely with commercial leadership to shape requirements, decide what gets built and in what sequence, drive the implementation, and make sure teams adopt the new ways of working and that we see a tangible impact in the business.
What we're looking for:
Experience: 2-3 years in RevOps, BizOps, Sales or Marketing Ops, or Strategy & Ops, at a tech company or fast-growing startup. You've had hands-on ownership of workflows that other people depended on.
Tech fluency: Deep, hands-on comfort in a modern tech stack, automation tooling, and integrations.
Product thinking: You can turn a vague business ask into a scoped requirement, sequence an MVP, design for the edge cases, and say no to a request that doesn't earn its complexity.
Project execution: Proven ability to run multi-stakeholder initiatives to a deadline. Highly structured, detail-oriented, and fast.
Analytical rigor: Comfortable in the data. You size the problem before you solve it and can defend a recommendation.
Influence and communication: Clear, structured, top-down communicator. You drive adoption across teams you don't manage, and you make documentation and enablement part of shipping.
Independence: You take ownership and move quickly. Resourceful, self-starting, proactive.
Ambition & curiosity: You want to learn, grow, and build the systems that let a company scale without scaling headcount at the same rate.
Trajectory
You'll own GTM initiatives across their full arc, from the first ambiguous ask through to the dashboard that tells you whether it worked. Here's what that looks like:
Scope requirements for GTM initiatives, turning open-ended business asks into clear specs with a sequenced path to launch.
Design processes end to end, defining the steps, owners, handoffs, and the criteria that move work from one stage to the next.
Build it into our systems, configuring the stages, fields, triggers, and automation the process runs on.
Enable our commercial teams by creating the documentation, playbooks, and training materials.
Lead the rollout, training teams and staying close through the first weeks of adoption.
Track adoption and business impact after launch (e.g., conversion dashboards), and iterate on what doesn't hold.
Sample project (illustrative): Building a product trial engine. You'd define what qualifies someone for a trial, how the environment gets provisioned and with what data in it, which usage signals indicate real evaluation, what triggers a rep to step in and when, how a trial converts into a deal, and what happens to the ones that go quiet. Then you'd build it, train the team on it, monitor the conversion rate weekly, and rework the parts that don't hold.
Definition of Success
The workflows you design are live in our systems, used by the teams they were built for, and moving the numbers they were built to move
Commercial leadership hands you problems and trusts you to design and deliver a solution
You know Planhat's commercial motion end to end, from how a lead gets captured to how an account expands, and you can see where it breaks
You are finding friction in how our go-to-market runs and fixing it before it becomes a problem
Compensation
The salary range for this position is $100,000 - $140,000 per year. Please note that actual salaries will vary based on factors including but not limited to location, experience, and performance. Please also note the range listed is just one component of the company’s total rewards package for exempt employees. Other rewards may include performance bonuses, long term incentives, a generous PTO policy, and other benefits.
Join Planhat's GTM Ops team. Design the workflows our go-to-market runs on, build them into our systems, and get commercial teams using them.
Competencies
We're looking for a GTM Operations Associate to design, build, and deploy go-to-market workflows. The best way to think about this role is product management for our go-to-market engine. You'll work closely with commercial leadership to shape requirements, decide what gets built and in what sequence, drive the implementation, and make sure teams adopt the new ways of working and that we see a tangible impact in the business.
What we're looking for:
Experience: 2-3 years in RevOps, BizOps, Sales or Marketing Ops, or Strategy & Ops, at a tech company or fast-growing startup. You've had hands-on ownership of workflows that other people depended on.
Tech fluency: Deep, hands-on comfort in a modern tech stack, automation tooling, and integrations.
Product thinking: You can turn a vague business ask into a scoped requirement, sequence an MVP, design for the edge cases, and say no to a request that doesn't earn its complexity.
Project execution: Proven ability to run multi-stakeholder initiatives to a deadline. Highly structured, detail-oriented, and fast.
Analytical rigor: Comfortable in the data. You size the problem before you solve it and can defend a recommendation.
Influence and communication: Clear, structured, top-down communicator. You drive adoption across teams you don't manage, and you make documentation and enablement part of shipping.
Independence: You take ownership and move quickly. Resourceful, self-starting, proactive.
Ambition & curiosity: You want to learn, grow, and build the systems that let a company scale without scaling headcount at the same rate.
Trajectory
You'll own GTM initiatives across their full arc, from the first ambiguous ask through to the dashboard that tells you whether it worked. Here's what that looks like:
Scope requirements for GTM initiatives, turning open-ended business asks into clear specs with a sequenced path to launch.
Design processes end to end, defining the steps, owners, handoffs, and the criteria that move work from one stage to the next.
Build it into our systems, configuring the stages, fields, triggers, and automation the process runs on.
Enable our commercial teams by creating the documentation, playbooks, and training materials.
Lead the rollout, training teams and staying close through the first weeks of adoption.
Track adoption and business impact after launch (e.g., conversion dashboards), and iterate on what doesn't hold.
Sample project (illustrative): Building a product trial engine. You'd define what qualifies someone for a trial, how the environment gets provisioned and with what data in it, which usage signals indicate real evaluation, what triggers a rep to step in and when, how a trial converts into a deal, and what happens to the ones that go quiet. Then you'd build it, train the team on it, monitor the conversion rate weekly, and rework the parts that don't hold.
Definition of Success
The workflows you design are live in our systems, used by the teams they were built for, and moving the numbers they were built to move
Commercial leadership hands you problems and trusts you to design and deliver a solution
You know Planhat's commercial motion end to end, from how a lead gets captured to how an account expands, and you can see where it breaks
You are finding friction in how our go-to-market runs and fixing it before it becomes a problem
Compensation
The salary range for this position is $100,000 - $140,000 per year. Please note that actual salaries will vary based on factors including but not limited to location, experience, and performance. Please also note the range listed is just one component of the company’s total rewards package for exempt employees. Other rewards may include performance bonuses, long term incentives, a generous PTO policy, and other benefits.
The GTM Operations & Strategy Team team
GTM Operations & Strategy owns how Planhat's go-to-market runs: who we sell to and how we price, the deal stages and lead scoring that structure the pipeline, and the systems and data commercial teams rely on every day. The team's mandate spans the full commercial engine, from strategy and deal execution to enablement and the systems layer underneath it all. We work directly with commercial leadership to decide what gets built and in what sequence, and we measure ourselves on adoption and business impact.
The GTM Operations & Strategy Team team
GTM Operations & Strategy owns how Planhat's go-to-market runs: who we sell to and how we price, the deal stages and lead scoring that structure the pipeline, and the systems and data commercial teams rely on every day. The team's mandate spans the full commercial engine, from strategy and deal execution to enablement and the systems layer underneath it all. We work directly with commercial leadership to decide what gets built and in what sequence, and we measure ourselves on adoption and business impact.
Los Angeles
A 1928 landmark on Pacific Coast Highway, built in the Spanish Colonial Revival style and known for a generation as Thelma Todd's Sidewalk Café, a meeting place for the stars of 1930s Hollywood. It stands directly across from the beach, reached by a private bridge over the road. Behind it lie Italian gardens with a waterfall, outdoor terraces, and open views of the ocean — a stretch of coast where dolphins gather offshore.
Boston
Stockholm
Los Angeles
A 1928 landmark on Pacific Coast Highway, built in the Spanish Colonial Revival style and known for a generation as Thelma Todd's Sidewalk Café, a meeting place for the stars of 1930s Hollywood. It stands directly across from the beach, reached by a private bridge over the road. Behind it lie Italian gardens with a waterfall, outdoor terraces, and open views of the ocean — a stretch of coast where dolphins gather offshore.
Boston
Stockholm
About us
We're building the operating system for autonomous companies.
The future enterprise is autonomous. Commercial processes that today depend on human effort - servicing, retaining, expanding, selling and supporting — will increasingly be automated. The companies that make this transition will pull ahead. The ones that don't won't survive.
Planhat exists to make that transition real.
We started bootstrapped. Customer-funded, built on discipline instead of venture capital. That foundation shaped everything: how we build, how we sell, how we think about the long game.
Today, Planhat is the agentic customer platform of choice for 700+ companies — powering close to 10 million commercial relationships worldwide and billions of dollars runs through our platform. Wiz, Revolut, Nasdaq, Synthesia, Workday and Dropbox run their customer revenue through Planhat every year.
The shift driving all of this: business is moving to an outcome economy. Companies of the future will not buy software alone anymore — they want outcomes, and they renew or consume more when they get them. That changes everything about what enterprise software needs to be.
The winners will be the ones who build the context layer - a deep, structured, living picture of their business reality. Process automation deployed by operators — not advisors.
The outcome gap is the opportunity. Context is the moat. Deployment is the differentiator. We're building all three.
Our team spans the globe, anchored by offices in Los Angeles, London, and Stockholm. Join us.
About us
We're building the operating system for autonomous companies.
The future enterprise is autonomous. Commercial processes that today depend on human effort - servicing, retaining, expanding, selling and supporting — will increasingly be automated. The companies that make this transition will pull ahead. The ones that don't won't survive.
Planhat exists to make that transition real.
We started bootstrapped. Customer-funded, built on discipline instead of venture capital. That foundation shaped everything: how we build, how we sell, how we think about the long game.
Today, Planhat is the agentic customer platform of choice for 700+ companies — powering close to 10 million commercial relationships worldwide and billions of dollars runs through our platform. Wiz, Revolut, Nasdaq, Synthesia, Workday and Dropbox run their customer revenue through Planhat every year.
The shift driving all of this: business is moving to an outcome economy. Companies of the future will not buy software alone anymore — they want outcomes, and they renew or consume more when they get them. That changes everything about what enterprise software needs to be.
The winners will be the ones who build the context layer - a deep, structured, living picture of their business reality. Process automation deployed by operators — not advisors.
The outcome gap is the opportunity. Context is the moat. Deployment is the differentiator. We're building all three.
Our team spans the globe, anchored by offices in Los Angeles, London, and Stockholm. Join us.
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