Operations

Operations

Full-Time

Full-Time

On-Site

On-Site

Supercharge our CEO

Los Angeles, CA

Join the Operations team.

Planhat is a next-generation customer management system powering the new recurring revenue world. Used by tens of thousands of people every day, Planhat is fast becoming the tool of choice for the world’s most customer-centric businesses.

Join the Operations team.

Planhat is a next-generation customer management system powering the new recurring revenue world. Used by tens of thousands of people every day, Planhat is fast becoming the tool of choice for the world’s most customer-centric businesses.

Join the Operations team.

Planhat is a next-generation customer management system powering the new recurring revenue world. Used by tens of thousands of people every day, Planhat is fast becoming the tool of choice for the world’s most customer-centric businesses.

Join the Operations team.

Planhat is a next-generation customer management system powering the new recurring revenue world. Used by tens of thousands of people every day, Planhat is fast becoming the tool of choice for the world’s most customer-centric businesses.

Mission

Build the systems and be the support that empowers leadership at scale.

Challenge

Planhat is growing fast, and our CEO’s time, focus, and energy are among our most valuable resources.

We need someone who can protect those resources while also building systems that multiply them. There’s no blueprint for this job. You’ll need to be trustworthy, fast-moving, and calm under pressure, moving between strategy and execution, details and big picture, people and process.

Solution

You are a seasoned operator with a level-head and sound instincts. You have years (if not decades) of experience supporting senior executives within fast-moving environments (tech, startups, consulting, etc.) and know how to communicate with them proactively, prioritise effectively, and ensure things happen on schedule: you don’t wait to be asked; you see it, and get it done. Based in Los Angeles or open to relocating, you have complete fluency with Google Workspace, Slack, Zoom, and basic productivity tools.

This role carries three main areas of responsibility.

  1. Executive Support

    1. Own the CEO’s calendar, ensuring time is spent on the highest-impact activities.

    2. Proactively manage scheduling conflicts, prep materials, meeting logistics, and follow-ups.

    3. Draft and coordinate internal and external communications with clarity and care.

    4. Handle confidential matters with discretion and professionalism.

  2. Office & Hub Administration

    1. Help build and operate Planhat’s LA office as a collaborative, inspiring workspace.

    2. Coordinate vendors, supplies, events, and basic IT/facility needs.

    3. Ensure LA office culture reflects Planhat’s global values and local energy.

    4. Act as a point of coordination for our global office footprint, supporting and approving proposals or requests from other local office leads to ensure consistency, efficiency, and alignment with Planhat’s values.

  3. Special Projects & Coordination

    Organize and execute strategic events such as:

    • Planhat Open, our annual customer summit

    • Leadership offsites or cross-functional sprints

    • Internal communications, special projects, or system rollouts

    • Track key initiatives, chase actions, and keep things moving across teams and time zones.


Vision

Successful hires can expect to experience a fast growth trajectory as they earn trust with our CEO and among our C-Suite, coordinating a breadth of projects high-and-low, ranging from flagship events to executive dinners and media appearances.

Get in the arena.

All roles are considered on a rolling basis.

An abstract render of a Planhat customer profile, including timeseries data and interaction records from Jira and Salesforce.

Thought-leading customer-centric content, direct to your inbox every month.

An abstract render of a Planhat customer profile, including timeseries data and interaction records from Jira and Salesforce.

Thought-leading customer-centric content, direct to your inbox every month.

Thought-leading customer-centric content, direct to your inbox every month.

Thought-leading customer-centric content, direct to your inbox every month.