Jonas Terning

Jonas is the founder of Scaale.io, a growth partner for B2B tech companies, and brings over a decade of experience across brand, media, and marketing strategy. Previously Director of Brand & Communications at Planhat, he helped shape the company’s global narrative and positioning from the early days. Before that, he ran Make Your Mark, a Stockholm-based agency delivering strategic content for brands like Klarna, Volvo, and Vattenfall. Earlier in his career, Jonas served as Editor in Chief at Aller Media, where he led the digital transformation of Sweden’s iconic lifestyle brand Café.

Jonas is the founder of Scaale.io, a growth partner for B2B tech companies, and brings over a decade of experience across brand, media, and marketing strategy. Previously Director of Brand & Communications at Planhat, he helped shape the company’s global narrative and positioning from the early days. Before that, he ran Make Your Mark, a Stockholm-based agency delivering strategic content for brands like Klarna, Volvo, and Vattenfall. Earlier in his career, Jonas served as Editor in Chief at Aller Media, where he led the digital transformation of Sweden’s iconic lifestyle brand Café.

Jonas is the founder of Scaale.io, a growth partner for B2B tech companies, and brings over a decade of experience across brand, media, and marketing strategy. Previously Director of Brand & Communications at Planhat, he helped shape the company’s global narrative and positioning from the early days. Before that, he ran Make Your Mark, a Stockholm-based agency delivering strategic content for brands like Klarna, Volvo, and Vattenfall. Earlier in his career, Jonas served as Editor in Chief at Aller Media, where he led the digital transformation of Sweden’s iconic lifestyle brand Café.

From

From

Jonas

Jonas

What is Net Revenue Retention & Why Does it Matter?

What is Net Revenue Retention & Why Does it Matter?

The Power of Analytics in Customer Success

The Power of Analytics in Customer Success

Planhat Power Users: Tell Stories with Data

Planhat Power Users: Tell Stories with Data

Planhat Power Users: Take Action with Data

Planhat Power Users: Take Action with Data

G2 Fall Report 2023: Planhat is the Leading Customer Platform

G2 Fall Report 2023: Planhat is the Leading Customer Platform

G2 Report: Why Planhat is the Leading Customer Platform

G2 Report: Why Planhat is the Leading Customer Platform

World-Class Customer Success: Sabrina Perpetua Interview

World-Class Customer Success: Sabrina Perpetua Interview

Planhat Power Users: Creating Even More Value

Planhat Power Users: Creating Even More Value

G2 Spring Report 2023: Planhat is a Leading Customer Platform

G2 Spring Report 2023: Planhat is a Leading Customer Platform

Planhat Named One of the Best Softwares in 2023

Planhat Named One of the Best Softwares in 2023

How Advanced Cuts Costs and Scales CS with Digital Engagement

How Advanced Cuts Costs and Scales CS with Digital Engagement

Planhat Leads the Way in Customer Journey Mapping

Planhat Leads the Way in Customer Journey Mapping

G2 Fall Report 2022: Planhat Helps Grow Your Revenue

G2 Fall Report 2022: Planhat Helps Grow Your Revenue

What Is the Average Customer Retention Rate by Industry?

What Is the Average Customer Retention Rate by Industry?

What Is Good Gross Revenue Retention?

What Is Good Gross Revenue Retention?

What Is a Good NRR for SaaS?

What Is a Good NRR for SaaS?

How Do You Calculate Net Revenue Retention?

How Do You Calculate Net Revenue Retention?

What's the Difference Between Gross and Net Retention?

What's the Difference Between Gross and Net Retention?

What Is NRR in SaaS?

What Is NRR in SaaS?

How Do You Increase Net Dollar Retention?

How Do You Increase Net Dollar Retention?

Does Net Revenue Retention Include New Customers?

Does Net Revenue Retention Include New Customers?

Gross Revenue Retention vs Net Revenue Retention

Gross Revenue Retention vs Net Revenue Retention

Calculating Net Dollar Retention

Calculating Net Dollar Retention

A G2 Leader Throughout the Customer Journey

A G2 Leader Throughout the Customer Journey

What Is the Customer Analytics Process?

What Is the Customer Analytics Process?

What is Customer Success Analytics?

What is Customer Success Analytics?

What Is a Customer Scorecard?

What Is a Customer Scorecard?

What Is a Customer Analysis Tool?

What Is a Customer Analysis Tool?

What Are KPIs in Customer Service?

What Are KPIs in Customer Service?

How Does SaaS Measure Customer Success?

How Does SaaS Measure Customer Success?

How Do You Measure Customer Success?

How Do You Measure Customer Success?

How Do You Evaluate Customer Success?

How Do You Evaluate Customer Success?

How Are CSMs Measured?

How Are CSMs Measured?

Customer Success Metrics for SaaS

Customer Success Metrics for SaaS

Planhat Named One of the Best Softwares in 2022

Planhat Named One of the Best Softwares in 2022

Customer Success Managers: A Necessity for Customer Success

Customer Success Managers: A Necessity for Customer Success

Job Description: Customer Success Manager

Job Description: Customer Success Manager

Customer Onboarding Software, Solutions, and Success

Customer Onboarding Software, Solutions, and Success

Customer 360: What It Is & Why It Matters

Customer 360: What It Is & Why It Matters

How Do You Calculate a Customer Health Score?

How Do You Calculate a Customer Health Score?

What is Customer Success Management & Why Do I Need It?

What is Customer Success Management & Why Do I Need It?

Top 5 Customer Success Best Practices for SaaS

Top 5 Customer Success Best Practices for SaaS

Top 9 Most Important Customer Success KPIs

Top 9 Most Important Customer Success KPIs

Customer Success Onboarding: Keep New Customers Happy

Customer Success Onboarding: Keep New Customers Happy

Best Tools & Strategies for SaaS Customer Success

Best Tools & Strategies for SaaS Customer Success

9 Customer Success Strategies to Reduce Churn

9 Customer Success Strategies to Reduce Churn

How to Use Customer Success Analytics to Improve Retention

How to Use Customer Success Analytics to Improve Retention

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Become a contributor

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Write with us

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Inspired by seeing customers trade invaluable advice with one another we believe that, now more than ever, those stories—lessons, ideas—need to be shared.

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