List of Data Subprocessors
Last Modified: September 26, 2023
Planhat Subprocessors
Welcome to Planhat’s subprocessor repository page where we maintain a current list of subprocessors authorized to process customer data for Planhats’s services.
Planhat imposes data protection terms with each subprocessor regarding their security controls and compliance with applicable regulations for the protection of personal data. Where a subprocessor is located outside the EU, we ensure that we have adequate transfer mechanisms in place and make an individual assessment of each transfer.
Note that as a customer, you can opt to have data hosted in the EU only, the US only, or a combination of both.
Infrastructure and Hosting
| Entity name | Subprocessing activity | Entity location | Comment |
|---|---|---|---|
| Google LLC, Google Ireland Ltd., Google Cloud EMEA Ltd. | Cloud hosting services, Analytics | United States, Ireland | Customers can choose to have data hosted in the EU region only. |
Functionality
| Entity name | Subprocessing activity | Entity location | Comment |
|---|---|---|---|
| Twilio, Inc. | Email Service Provider | United States | Optional functionality. Used for sending transactional emails through Planhat. |
| Microsoft Azure OpenAI | Generative AI functionality | France | Optional functionality. Provides output for Planhat users to improve language and summarize text. Your data is not used to train any models. |
Support
| Entity name | Subprocessing activity | Entity location | Comment |
|---|---|---|---|
| Intercom, Inc. | Customer Support | United States | Optional sharing. Intercom will only process customer data if it is shared between customer and Planhat in the support tool. |
Group Companies
| Entity name | Subprocessing activity | Entity location | Comment |
|---|---|---|---|
| Planhat, Inc. | Assist in delivery of some or all Services | United States | Fully owned subsidiary. |
| Planhat Ltd. | Assist in delivery of some or all Services | United Kingdom | Fully owned subsidiary. |
Updates
As our business grows and evolves, the Subprocessors we engage may also change. We will post any changes on this page. For more information or to subscribe to notifications of updates to this list, please email compliance@planhat.com.
PREVIOUS VERSIONS
List of Data Subprocessors, May 23, 2023
List of Data Subprocessors, December 28, 2022
List of Data Subprocessors, November 27 2022
