Caroline is the Global Head of Customer Success and Marketing at GlobalData, where she leads the combined strategy for customer engagement, retention, and brand growth across a global client base. With over 15 years of experience spanning customer success, marketing, and commercial leadership, she has built and scaled cross-functional teams that align go-to-market execution with long-term customer value. Her work focuses on unifying customer insight with growth strategy, driving stronger adoption, expansion, and market impact.