Why it matters
Challenges
Customer support documentation is scattered and customers are unable to see the status of their tickets, driving frustration and risking low adoption.
How Planhat Helps
Planhat allows you to host docs, dashboards, mutual to-dos and more in a single branded space. Surface open tickets with their real-time status and provide automated notifications for visibility.
Trigger support sequences—including notifications, resources and in-app guides—from usage events or survey results to educate customers proactively and transparently—without overwhelming them.
