Features

Collaboration

Portals

Portals

A curated space for customer collaboration

Customer collaboration typically happens across scattered emails, calendar invites, and document links, creating misalignment, friction, and a poor customer experience. Planhat's Portals curate a shared, branded space where all relevant data, workflows, and collaboration stream live between your internal app and your customers. It's a one-stop-shop where customers can see real-time updates, take action on their own, and work alongside your team—all while you maintain granular control over access and build custom experiences at scale.

Portals

A curated space for customer collaboration

Customer collaboration typically happens across scattered emails, calendar invites, and document links, creating misalignment, friction, and a poor customer experience. Planhat's Portals curate a shared, branded space where all relevant data, workflows, and collaboration stream live between your internal app and your customers. It's a one-stop-shop where customers can see real-time updates, take action on their own, and work alongside your team—all while you maintain granular control over access and build custom experiences at scale.

01

Deal Room

Collaborate on close plans, share interactive content and securely exchange files - dynamically tailored to each prospect's needs

01

Deal Room

Collaborate on close plans, share interactive content and securely exchange files - dynamically tailored to each prospect's needs

02

Onboarding and Enablement

Run surveys, assign project tasks, and collaborate on planning documents—all within a secure environment with granular access controls for specific contacts

02

Onboarding and Enablement

Run surveys, assign project tasks, and collaborate on planning documents—all within a secure environment with granular access controls for specific contacts

03

Scaled Customer Success

Deploy Content Templates to deliver consistent, best-practice customer experiences automatically as you grow your customer base

Power your every process.

Product Adoption

Surface adoption signals to drive timely action

Product Adoption

Surface adoption signals to drive timely action

Sales Pipeline Management

Increase stage conversion and reduce cycle time

Sales Pipeline Management

Increase stage conversion and reduce cycle time

Project Management

Deliver projects on time and on margin—at scale

Project Management

Deliver projects on time and on margin—at scale

Resource Management

Maximize resource utilization and protect margins

Resource Management

Maximize resource utilization and protect margins

Deal Room

Improve win rate by engaging stakeholders earlier

Deal Room

Improve win rate by engaging stakeholders earlier

Scaled CS

Serve the long tail of customers without eroding margins

Scaled CS

Serve the long tail of customers without eroding margins

What's new

View Changelog

Portals, Customer Notifications and Extended Sessions

1/9/26

AI Workflow formatting, External ownership in Portals, and new Field Capabilities

11/21/25

All-New Portals

11/12/25

Improved Automations, Analyse Conversation Content and Take Action

10/17/25

Sonnet 4.5, better data exploration and smoother automation building

10/8/25

Configure Conversational AI

10/1/25

Portal and Automation Upgrades

9/17/25

Collaboration and Portal improvements

8/25/25

What's new

Changelog

Time-boxed Tasks

SCIM 2.0 Provisioning

Analyze and Extract Information from Files in Automations

Domain-Wide Delegation of Email Data for Google Workspace and Microsoft

Introducing OpenAI GPT-5.2 in Automations

Introducing Planhat Labs

Improved Formatting of Fields Synced with Salesforce

Ratio Widgets for Time Series

Trigger Automations with Comments

Improved Tables in Docs

Faster Bulk Selection in Tables

Smarter, More Consistent AI Workflows with Structured Output and File Reading

“With Planhat we have one portal to log in and we can see the assets—all asset information—from the customer. And we can also have the portal that the customer can log into to see the information also. And that really helps us to be more proactive.”

Fredrik Stenström

Customer Success Manager

Telia Cygate

“With Planhat we have one portal to log in and we can see the assets—all asset information—from the customer. And we can also have the portal that the customer can log into to see the information also. And that really helps us to be more proactive.”

Fredrik Stenström

Customer Success Manager

Telia Cygate

Discover the full power of Portals

Discover the full power of Portals

Discover the full power of Portals

Cutting Through the Advertising Fog

Basis Technologies

Jennifer Schaen

Cutting Through the Advertising Fog

Basis Technologies

Jennifer Schaen

Greater Efficiency & Lower Churn

Macrobond

Howard Rees

Greater Efficiency & Lower Churn

Macrobond

Howard Rees

Introducing Wikis

Planhat

Louise Hultman

Introducing Wikis

Planhat

Louise Hultman

Cutting Through the Advertising Fog

Basis Technologies

Jennifer Schaen

Greater Efficiency & Lower Churn

Macrobond

Howard Rees

Introducing Wikis

Planhat

Louise Hultman

Insight that Scales

Basis Technologies

Jeff Poteracki

More in Collaboration

More in Collaboration

More in Collaboration

Explore Full Capability

Explore Full Capability

Personalised Workspace

Adaptive to your workflows

Personalised Workspace

Adaptive to your workflows

Embedded Chat

Real-time conversations within workflows

Embedded Chat

Real-time conversations within workflows

Documents & Libraries

Working docs, wired into the customer record

Documents & Libraries

Working docs, wired into the customer record

Presentations

Slides that stay in sync with reality

Presentations

Slides that stay in sync with reality

Live Collaboration

Real-time multimodal collaboration

Live Collaboration

Real-time multimodal collaboration

Data Explorer

Find answers quickly, without adding noise

Data Explorer

Find answers quickly, without adding noise

Dashboards & Widgets

Visualise and report on any data

Dashboards & Widgets

Visualise and report on any data

Enterprise Search

Find anything, in a single search

Enterprise Search

Find anything, in a single search

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Meet your new system of action

See why Planhat is the tool of choice for the world's most customer-centric businesses.

Request a demo

Meet your new system of action

See why Planhat is the tool of choice for the world's most customer-centric businesses.

Request a demo

Meet your new system of action

See why Planhat is the tool of choice for the world's most customer-centric businesses.

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Careers

Press

Contact

Legal

Security

Capabilities

Data

Intelligence

Collaboration

Action

Governance

Integrations

Features

Solutions

Sales CRM Software

Customer Success Platform

Professional Services Software

Customer Success RFP Template

AI Deployment

Cisco 360

Processes

Resources

Pricing

Editorial

Events

Partners

Help Center

Developers

Customers

Our Impact

Planhat for Enterprise

Planhat for Scale Ups

Planhat for Start Ups

Planhat for SaaS

Planhat for IT

Planhat for Security

Migration Guides

Switch from Salesforce

Switch from Hubspot

Switch from Gainsight

Switch from Vitally

Switch from Churnzero

Switch from Totango

Switch from Pipedrive

Recognized as a world-leader by

880+ reviews

Planhat is built to keep your data safe. We put privacy and security front and centre, so you don’t have to.

Know them. Grow them.

© 2026 Planhat inc.

Status

Terms of Service

Privacy Policy

Cookie Policy

Follow us

planhat

About

Careers

Press

Contact

Legal

Security

Capabilities

Data

Intelligence

Collaboration

Action

Governance

Integrations

Features

Solutions

Sales CRM Software

Customer Success Platform

Professional Services Software

Customer Success RFP Template

AI Deployment

Cisco 360

Processes

Resources

Pricing

Editorial

Events

Partners

Help Center

Developers

Customers

Our Impact

Planhat for Enterprise

Planhat for Scale Ups

Planhat for Start Ups

Planhat for SaaS

Planhat for IT

Planhat for Security

Migration Guides

Switch from Salesforce

Switch from Hubspot

Switch from Gainsight

Switch from Vitally

Switch from Churnzero

Switch from Totango

Switch from Pipedrive

Recognized as a world-leader by

880+ reviews

Planhat is built to keep your data safe. We put privacy and security front and centre, so you don’t have to.

Know them. Grow them.

© 2026 Planhat inc.

Status

Terms of Service

Privacy Policy

Cookie Policy

Follow us