Discover how Planhat empowers Telia Cygate, Sweden's sovereign network security leader, to scale an exceptional customer experience to all their customers at all times.
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Fredrik Sidmar
CEO
Telia Cygate
Fredrik is a technology executive with over 20 years of experience in IT services, cybersecurity, and business transformation. He currently serves as CEO of Telia Cygate and Head of Telia Professional Services, where he leads enterprise operations across networks, security, and hybrid cloud. Prior to Telia Cygate, Fredrik held senior leadership roles at Acando and Connecta. Known for his customer-focused, results-driven approach, he brings deep expertise in strategic partnerships and change management to large-scale digital transformation.
Andreas Bergman
CS Value Architect
Telia Cygate
Andreas is a customer success and business development professional with over 15 years of experience in enterprise technology and SaaS. He currently serves as CS Value Architect at Telia Cygate, where he focuses on customer lifecycle strategy and value realization for Cisco enterprise clients. Previously at Telia Cygate, he held roles as Cisco Lifecycle Advisor and CSM, driving customer success and business development across the Nordics. Before joining Telia Cygate, Andreas spent nearly four years at Atea Sverige as a Solution Architect and held sales leadership roles at SignCon, Scala, and ClearSign. He brings deep expertise in customer experience, cloud computing, and cybersecurity.
Fredrik Stenström
Customer Success Manager
Telia Cygate
Fredrik is a customer success and account management professional with nearly 20 years of experience across enterprise technology, energy, and financial services. He currently serves as Customer Success Manager at Telia Cygate, where he helps clients maximize business value from their IT partnerships. Previously, Fredrik spent over five years at Bixia, progressing from Senior Account Manager to Key Account Manager for Strategic Partnerships, with a focus on sustainability and renewable energy. Earlier in his career, he held specialist and sales leadership roles at Atea Sverige and Skandia. He brings deep expertise in strategic account management, partner development, and customer-centric growth.
Urban Jansson
Head of Customer Experience
Telia Cygate
Urban is a seasoned customer and commercial leader with over 25 years of experience in telecom and IT services. As Head of CX, SW & Service at Telia Cygate, he leads customer experience, software, and service operations as part of the company’s broader transformation journey. Prior to this, he managed partner service portfolios and led the sales organization for Sweden’s western region. With a background spanning strategic account management and business development, Urban combines commercial acumen with deep operational insight—bringing a customer-centric, growth-oriented approach to every role he takes on.
Alberto Lambert
Creative Director
Planhat
Alberto is a creative leader with over 8 years of experience shaping narrative and storytelling strategy across SaaS and agency environments. At Planhat, he currently serves as Creative Director—running strategic campaigns and storytelling through Studio Planhat—and previously led two developer teams focused on analytics, dashboarding, and automation, as a Product Manager. In his early career, Alberto founded the product marketing function at AI-for-education disruptor, Sana Labs and covered European Luxury Goods as part of Goldman Sachs’ Global Investment Research team.












