Discover how Planhat empowers Telia Cygate, Sweden's sovereign network security leader, to scale an exceptional customer experience to all their customers at all times.

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Fredrik Sidmar — At Telia Cygate, we've been in business for the past 50 years. And for those 50 years, I challenge you to find any piece of data in Sweden that has not been touched by Telia or Telia Cygate infrastructure.
That makes us essential to the digital transformation of society in Sweden. It makes us essential to the digital security of Sweden. And it makes us essential for the digital autonomy of Sweden.


Andreas Bergman — AI has rapidly accelerated the threat landscape. Pre—AI it could take up to 30 days to get a vulnerability from an unknown Common Vulnerability (CV), and today it's down to five days.


Fredrik Sidmar — Our absolute priority is to, at all times, at all costs, provide uninterrupted secure sovereign services within networking, within security, and within hybrid cloud and hybrid AI.


Andreas Bergman — The threats today are more sophisticated multi-vector attack chains. So if you just have the firewall and the traffic is encrypted, you won't be able to see anything at all. So you need to have more visibility, more layers of security. You have to look at the whole picture.


Fredrik Stenström — By using Planhat, we can cross data from the customers with the vendor, and also in our own system. With these three different sources for data, we can manage a lot of speed.


Urban Jansson — At the moment for instance, at the Swedish Space Corporation, we collect satellite data and bring it down to their secure network that Telia Cygate delivers. To keep the network secure, we have our CS governance and collect the data to keep the network updated and resilient with Planhat.


Fredrik Stenström — Before, it really was a complexity by connecting the dots with different sources of data and information, for different vendors, and all that kind of stuff. And now with Planhat we have one portal to log in and we can see the assets—all asset information—from the customer. And we can also have the portal that the customer can log into to see the information also. And that really helps us to be more proactive.


Urban Jansson — Therefore we have this really good strategic meeting with the customer and take the discussions to another level, the decision level, the the CXO level. And, because of that, we also experience the Planhat platform to be the key to our continued success with our customers.


Fredrik Sidmar — Partnership with Planhat has enabled us at Telia Cygate to get the customer data and the visibility we need to actually scale the customer experience to all customers at all times. That's unprecedented for us.

Fredrik Sidmar — At Telia Cygate, we've been in business for the past 50 years. And for those 50 years, I challenge you to find any piece of data in Sweden that has not been touched by Telia or Telia Cygate infrastructure.
That makes us essential to the digital transformation of society in Sweden. It makes us essential to the digital security of Sweden. And it makes us essential for the digital autonomy of Sweden.


Andreas Bergman — AI has rapidly accelerated the threat landscape. Pre—AI it could take up to 30 days to get a vulnerability from an unknown Common Vulnerability (CV), and today it's down to five days.


Fredrik Sidmar — Our absolute priority is to, at all times, at all costs, provide uninterrupted secure sovereign services within networking, within security, and within hybrid cloud and hybrid AI.


Andreas Bergman — The threats today are more sophisticated multi-vector attack chains. So if you just have the firewall and the traffic is encrypted, you won't be able to see anything at all. So you need to have more visibility, more layers of security. You have to look at the whole picture.


Fredrik Stenström — By using Planhat, we can cross data from the customers with the vendor, and also in our own system. With these three different sources for data, we can manage a lot of speed.


Urban Jansson — At the moment for instance, at the Swedish Space Corporation, we collect satellite data and bring it down to their secure network that Telia Cygate delivers. To keep the network secure, we have our CS governance and collect the data to keep the network updated and resilient with Planhat.


Fredrik Stenström — Before, it really was a complexity by connecting the dots with different sources of data and information, for different vendors, and all that kind of stuff. And now with Planhat we have one portal to log in and we can see the assets—all asset information—from the customer. And we can also have the portal that the customer can log into to see the information also. And that really helps us to be more proactive.


Urban Jansson — Therefore we have this really good strategic meeting with the customer and take the discussions to another level, the decision level, the the CXO level. And, because of that, we also experience the Planhat platform to be the key to our continued success with our customers.


Fredrik Sidmar — Partnership with Planhat has enabled us at Telia Cygate to get the customer data and the visibility we need to actually scale the customer experience to all customers at all times. That's unprecedented for us.

Fredrik Sidmar

CEO

Telia Cygate

Fredrik is a technology executive with over 20 years of experience in IT services, cybersecurity, and business transformation. He currently serves as CEO of Telia Cygate and Head of Telia Professional Services, where he leads enterprise operations across networks, security, and hybrid cloud. Prior to Telia Cygate, Fredrik held senior leadership roles at Acando and Connecta. Known for his customer-focused, results-driven approach, he brings deep expertise in strategic partnerships and change management to large-scale digital transformation.

Andreas Bergman

CS Value Architect

Telia Cygate

Andreas is a customer success and business development professional with over 15 years of experience in enterprise technology and SaaS. He currently serves as CS Value Architect at Telia Cygate, where he focuses on customer lifecycle strategy and value realization for Cisco enterprise clients. Previously at Telia Cygate, he held roles as Cisco Lifecycle Advisor and CSM, driving customer success and business development across the Nordics. Before joining Telia Cygate, Andreas spent nearly four years at Atea Sverige as a Solution Architect and held sales leadership roles at SignCon, Scala, and ClearSign. He brings deep expertise in customer experience, cloud computing, and cybersecurity.

Fredrik Stenström

Customer Success Manager

Telia Cygate

Fredrik is a customer success and account management professional with nearly 20 years of experience across enterprise technology, energy, and financial services. He currently serves as Customer Success Manager at Telia Cygate, where he helps clients maximize business value from their IT partnerships. Previously, Fredrik spent over five years at Bixia, progressing from Senior Account Manager to Key Account Manager for Strategic Partnerships, with a focus on sustainability and renewable energy. Earlier in his career, he held specialist and sales leadership roles at Atea Sverige and Skandia. He brings deep expertise in strategic account management, partner development, and customer-centric growth.

Urban Jansson

Head of Customer Experience

Telia Cygate

Urban is a seasoned customer and commercial leader with over 25 years of experience in telecom and IT services. As Head of CX, SW & Service at Telia Cygate, he leads customer experience, software, and service operations as part of the company’s broader transformation journey. Prior to this, he managed partner service portfolios and led the sales organization for Sweden’s western region. With a background spanning strategic account management and business development, Urban combines commercial acumen with deep operational insight—bringing a customer-centric, growth-oriented approach to every role he takes on.

Alberto Lambert

Creative Director

Planhat

Alberto is a creative leader with over 8 years of experience shaping narrative and storytelling strategy across SaaS and agency environments. At Planhat, he currently serves as Creative Director—running strategic campaigns and storytelling through Studio Planhat—and previously led two developer teams focused on analytics, dashboarding, and automation, as a Product Manager. In his early career, Alberto founded the product marketing function at AI-for-education disruptor, Sana Labs and covered European Luxury Goods as part of Goldman Sachs’ Global Investment Research team.

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