How Telia Cygate Achieved Full Visibility Across Every Customer

How Telia Cygate Achieved Full Visibility Across Every Customer

How Telia Cygate Achieved Full Visibility Across Every Customer

Telia Cygate has spent 50 years building the infrastructure Sweden’s data runs on. Essential to Sweden’s digital transformation, security, and autonomy, their mandate is to provide uninterrupted, secure services at all times and at all costs. The team needed a clearer way to connect customer, vendor and internal asset data so they could support each customer environment with more confidence.

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Challenge

The threat side of that equation is quickly getting more significant. AI has compressed the window from unknown vulnerability to exploitation from up to 30 days to five, and attacks now run as sophisticated multi-vector chains that a firewall alone can't see. Meeting this standard for every customer requires connecting data that used to live apart: customer environments, vendor information, and Telia Cygate's own systems, previously a slow exercise in connecting dots across sources.

“Before, it really was a complexity by connecting the dots with different sources of data and information, for different vendors, and all that kind of stuff.”

Challenge

The threat side of that equation is quickly getting more significant. AI has compressed the window from unknown vulnerability to exploitation from up to 30 days to five, and attacks now run as sophisticated multi-vector chains that a firewall alone can't see. Meeting this standard for every customer requires connecting data that used to live apart: customer environments, vendor information, and Telia Cygate's own systems, previously a slow exercise in connecting dots across sources.

“Before, it really was a complexity by connecting the dots with different sources of data and information, for different vendors, and all that kind of stuff.”

Challenge

The threat side of that equation is quickly getting more significant. AI has compressed the window from unknown vulnerability to exploitation from up to 30 days to five, and attacks now run as sophisticated multi-vector chains that a firewall alone can't see. Meeting this standard for every customer requires connecting data that used to live apart: customer environments, vendor information, and Telia Cygate's own systems, previously a slow exercise in connecting dots across sources.

“Before, it really was a complexity by connecting the dots with different sources of data and information, for different vendors, and all that kind of stuff.”

Solution

The working answer is triangulation: Planhat combines customer data, vendor data, and Telia Cygate's own systems into one place, and speed follows from having all three together. Where connecting the dots was once the job itself, there's now a single portal login showing complete asset information per customer.

“Now with Planhat we have one portal to log in and we can see the assets—all asset information—from the customer.”

Solution

The working answer is triangulation: Planhat combines customer data, vendor data, and Telia Cygate's own systems into one place, and speed follows from having all three together. Where connecting the dots was once the job itself, there's now a single portal login showing complete asset information per customer.

“Now with Planhat we have one portal to log in and we can see the assets—all asset information—from the customer.”

Solution

The working answer is triangulation: Planhat combines customer data, vendor data, and Telia Cygate's own systems into one place, and speed follows from having all three together. Where connecting the dots was once the job itself, there's now a single portal login showing complete asset information per customer.

“Now with Planhat we have one portal to log in and we can see the assets—all asset information—from the customer.”

Outcomes

The core result is customer experience that scales to every customer, all the time—something unprecedented for the business.

“Partnership with Planhat has enabled us at Telia Cygate to get the customer data and the visibility we need to actually scale the customer experience to all customers at all times. That's unprecedented for us.”

Outcomes

The core result is customer experience that scales to every customer, all the time—something unprecedented for the business.

“Partnership with Planhat has enabled us at Telia Cygate to get the customer data and the visibility we need to actually scale the customer experience to all customers at all times. That's unprecedented for us.”

Outcomes

The core result is customer experience that scales to every customer, all the time—something unprecedented for the business.

“Partnership with Planhat has enabled us at Telia Cygate to get the customer data and the visibility we need to actually scale the customer experience to all customers at all times. That's unprecedented for us.”

Data Consolidation

The three-source triangulation—customer, vendor, own systems—replaced the manual dot-connecting that used to sit between Telia Cygate and a full picture of any customer environment. One login now shows everything, and the team see the full picture at a glance.

Data Consolidation

The three-source triangulation—customer, vendor, own systems—replaced the manual dot-connecting that used to sit between Telia Cygate and a full picture of any customer environment. One login now shows everything, and the team see the full picture at a glance.

Asset Lifecycle Management

For a security business, asset visibility is the ground truth: knowing what's deployed in a customer's environment is the prerequisite for keeping it updated and resilient. The live example is the Swedish Space Corporation—satellite data landing on a secure network Telia Cygate delivers, with CS governance and data collection in Planhat keeping that network current.

“To keep the network secure, we have our CS governance and collect the data to keep the network updated and resilient with Planhat.”

Asset Lifecycle Management

For a security business, asset visibility is the ground truth: knowing what's deployed in a customer's environment is the prerequisite for keeping it updated and resilient. The live example is the Swedish Space Corporation—satellite data landing on a secure network Telia Cygate delivers, with CS governance and data collection in Planhat keeping that network current.

“To keep the network secure, we have our CS governance and collect the data to keep the network updated and resilient with Planhat.”

Asset Lifecycle Management

For a security business, asset visibility is the ground truth: knowing what's deployed in a customer's environment is the prerequisite for keeping it updated and resilient. The live example is the Swedish Space Corporation—satellite data landing on a secure network Telia Cygate delivers, with CS governance and data collection in Planhat keeping that network current.

“To keep the network secure, we have our CS governance and collect the data to keep the network updated and resilient with Planhat.”

Collaborate with Customers

The same asset picture is shared outward: customers log into their own portal and see the same information that Telia Cygate works from. A shared factual basis changes the nature of the conversations—instead of reconciling perspectives, strategic meetings start from agreement and climb to where decisions actually get made, at CXO level.

“We experience the Planhat platform to be the key to our continued success with our customers.”

Collaborate with Customers

The same asset picture is shared outward: customers log into their own portal and see the same information that Telia Cygate works from. A shared factual basis changes the nature of the conversations—instead of reconciling perspectives, strategic meetings start from agreement and climb to where decisions actually get made, at CXO level.

“We experience the Planhat platform to be the key to our continued success with our customers.”

Collaborate with Customers

The same asset picture is shared outward: customers log into their own portal and see the same information that Telia Cygate works from. A shared factual basis changes the nature of the conversations—instead of reconciling perspectives, strategic meetings start from agreement and climb to where decisions actually get made, at CXO level.

“We experience the Planhat platform to be the key to our continued success with our customers.”

Telia Cygate used to connect customer, vendor and internal data by hand to understand secure customer environments. Now, Planhat has given teams and customers a shared view for lifecycle management, resilience and strategic security conversations.

Telia Cygate used to connect customer, vendor and internal data by hand to understand secure customer environments. Now, Planhat has given teams and customers a shared view for lifecycle management, resilience and strategic security conversations.

Fredrik Sidmar

CEO

Telia Cygate

Fredrik is a technology executive with over 20 years of experience in IT services, cybersecurity, and business transformation. He currently serves as CEO of Telia Cygate and Head of Telia Professional Services, where he leads enterprise operations across networks, security, and hybrid cloud. Prior to Telia Cygate, Fredrik held senior leadership roles at Acando and Connecta. Known for his customer-focused, results-driven approach, he brings deep expertise in strategic partnerships and change management to large-scale digital transformation.

Andreas Bergman

CS Value Architect

Telia Cygate

Andreas is a customer success and business development professional with over 15 years of experience in enterprise technology and SaaS. He currently serves as CS Value Architect at Telia Cygate, where he focuses on customer lifecycle strategy and value realization for Cisco enterprise clients. Previously at Telia Cygate, he held roles as Cisco Lifecycle Advisor and CSM, driving customer success and business development across the Nordics. Before joining Telia Cygate, Andreas spent nearly four years at Atea Sverige as a Solution Architect and held sales leadership roles at SignCon, Scala, and ClearSign. He brings deep expertise in customer experience, cloud computing, and cybersecurity.

Fredrik Stenström

Customer Success Manager

Telia Cygate

Fredrik is a customer success and account management professional with nearly 20 years of experience across enterprise technology, energy, and financial services. He currently serves as Customer Success Manager at Telia Cygate, where he helps clients maximize business value from their IT partnerships. Previously, Fredrik spent over five years at Bixia, progressing from Senior Account Manager to Key Account Manager for Strategic Partnerships, with a focus on sustainability and renewable energy. Earlier in his career, he held specialist and sales leadership roles at Atea Sverige and Skandia. He brings deep expertise in strategic account management, partner development, and customer-centric growth.

Urban Jansson

Head of Customer Experience

Telia Cygate

Urban is a seasoned customer and commercial leader with over 25 years of experience in telecom and IT services. As Head of CX, SW & Service at Telia Cygate, he leads customer experience, software, and service operations as part of the company’s broader transformation journey. Prior to this, he managed partner service portfolios and led the sales organization for Sweden’s western region. With a background spanning strategic account management and business development, Urban combines commercial acumen with deep operational insight—bringing a customer-centric, growth-oriented approach to every role he takes on.

Alberto Lambert

VP Creative

Planhat

Alberto is a creative leader with over 10 years of experience shaping narrative and storytelling strategy across SaaS and agency environments. At Planhat, he currently serves as VP Creative and founding Creative Director of the company's in-house creative team, Studio Planhat—running strategic campaigns across narrative, brand, web, motion and film. In his early career, he founded the product marketing function at Sana Labs (acq. Workday) and covered European Luxury Goods as part of Goldman Sachs' Global Investment Research team.