Competencies

You are a strategic thinker who is equally comfortable rolling up your sleeves and getting into operational details. You bridge the gap between business and technical stakeholders with confidence and clarity, and you have the leadership track record to back it up.

8+ years leading and managing teams of at least 5-10 people in a high-growth, cross-functional startup or scale-up environment

Deep technical expertise across APIs, data architecture, integrations, and automation

Strong project management skills, able to run multiple large-scale engagements in parallel without losing detail or momentum

Excellent communicator who can bridge business and technical stakeholders at every level

Hands-on leader: you don't manage from a distance, you resolve escalations, train your team, and participate in high-risk go-lives

Trajectory

As Head of Technical Deployments you will own the full lifecycle of how Planhat deploys for its most complex customers:

Manage, grow, and coach a global team of Technical Deployment Specialists

Design and evolve the end-to-end deployment lifecycle, from discovery and scoping to integration, configuration, and go-live

Build repeatable frameworks: playbooks, templates, and scalable processes to drive quality and speed

Partner cross-functionally with CS, Sales and Product to align customer deployment strategy with business goals

Act as a technical architect in complex deployments, integrating with customer data systems, building automations, and ensuring robust data flows

Lead process improvements to reduce deployment time, optimize resource utilization, and boost customer satisfaction

Track and report on deployment metrics: team capacity, utilization, customer outcomes, and deployment velocity

Outcomes/definition of success

You are measured by the quality of the team you build, the processes you put in place, and the outcomes you create for customers at scale.

You have built a high-performing global team of Technical Deployment Specialists that consistently delivers technically sophisticated, high-impact solutions

You have defined and implemented a deployment methodology that is repeatable, scalable, and raises the standard across every customer engagement

You are consistently reducing deployment time and improving customer satisfaction through process improvements and hands-on leadership

You are seen as the technical authority on complex deployments, trusted by both customers and internal teams to resolve the hardest problems

You are growing the next generation of technical leaders within your team, creating career paths and development opportunities that retain top talent